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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Consultant - **Company:** Helm LLC - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $85,000 - $105,000 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software as a Service, Custom Software, Microsoft Office, Software Configuration Management, Enterprise Software Applications, Data Management - **Published:** October 25, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8c6fd1c697ca7215 ## About the Role * 5+ years of experience implementing complex operational software, enterprise systems, or SaaS solutions. * Maritime industry experience strongly preferred, particularly in workboat operations, harbour docking, barging, fleet management, vessel maintenance, or marine logistics. * Strong technical aptitude in software configuration, data management, troubleshooting, and problem-solving. * Experience gathering business requirements, consulting with customers, and translating operational needs into practical solutions. * Excellent communication, relationship-building, and customer service skills, including the ability to explain technical concepts clearly. * Strong organizational skills with the ability to manage multiple projects, shifting priorities, and deadlines. * A proactive, customer-focused approach with confidence navigating challenging situations. * Proficiency with Microsoft Office and experience leveraging AI tools to improve efficiency and accuracy. * A university degree, college diploma, or relevant technical accreditation. * Willingness to travel up to 50%, primarily across North America, with occasional international travel. Bonus Points * Direct experience working for a maritime operator or implementing maritime software. * Knowledge of maritime safety, compliance, maintenance, logistics, or vessel operations. * Experience with ERP or fleet management systems. * Project management training or PMI certification. * Experience delivering software training or supporting organizational change. * Spanish language proficiency. ## Description As an Implementation Specialist, you'll help maritime companies successfully implement Helm CONNECT and get real value from their investment. You'll work directly with customers to understand their operations, configure solutions, troubleshoot challenges, and deliver training from implementation through go-live. More than a software specialist, you'll be a trusted advisor, helping customers improve their processes and operational performance. Working alongside Project Managers, Developers, and fellow Implementation Specialists, you'll take ownership of your deliverables and help ensure successful customer outcomes. You Will * Partner with Project Managers to plan and deliver successful Helm CONNECT implementations, meeting agreed timelines, milestones, and quality standards. * Gather and document customer requirements, configure software and data, and ensure solutions support their operational needs. * Understand maritime workflows across vessel operations, maintenance, compliance, logistics, and personnel management to recommend practical improvements. * Deliver customer training, workshops, and demonstrations remotely and onsite, helping customers confidently adopt Helm CONNECT. * Troubleshoot complex technical and operational issues, perform quality assurance testing, and support customers through go-live. * Identify opportunities for additional products, services, or training that create value for customers. * Collaborate with Professional Services, Product, Development, and Support teams, including documenting requirements for custom development. * Proactively communicate project progress, risks, and challenges while maintaining accurate documentation, customer records, and time entries. * Share knowledge and best practices to continuously improve how we deliver implementations., * Become certified in Helm CONNECT's four core product lines: Maintenance, Compliance, Logistics, and Personnel. * Build strong relationships with customers and internal teams while developing a solid understanding of maritime operations. * Take ownership of implementation activities for a complex customer, managing requirements, configuration, and delivery milestones. Beyond 90 Days * Independently deliver successful implementations on time, within scope, and to customer expectations. * Help customers achieve measurable value from Helm CONNECT while maintaining strong satisfaction scores. * Meet billable utilization targets and contribute to quarterly and annual performance goals. * Become a trusted customer advisor and help improve Helm's implementation processes through shared knowledge and best practices., * Actual compensation will depend on the candidate's relevant skills, experience, qualifications, geographical location, and alignment with internal equity and external market conditions. On-Target Earnings (OTE) include base salary plus a target annual performance bonus, subject to the terms of Helm's performance bonus program. Actual bonus payments may vary based on applicable performance criteria.* *As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations. * *Research has shown that women & under-represented minorities read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we are ideally looking for, but we encourage you to apply even if you don't meet everything 100%. Everyone has unique strengths & weaknesses, and we hire for strengths and potential. * Helm is proudly an Equal Opportunity Employer where everyone is welcome. Everyone brings a different personal story and perspective, and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.