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# IT Analyst

- **Company:** Canadian Executive Search Group Inc
- **Location:** Humboldt, TN, United States
- **Experience:** Expert
- **Salary:** $83,200.0
- **Contract:** Temporary to permanent
- **Skills:** Amazon Web Services, Software Documentation, Information Technology Operations, Software Deployment, Information Technology, Workday
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0692454e038cb639

## About the Role

The ideal candidate has strong technical troubleshooting and customer service skills, understands the demands of a fast-paced plant environment, and can respond quickly to IT issues that directly impact manufacturing operations., * Minimum of 5+ years of relevant experience in the Information Technology industry.

 * High School Diploma or GED required; an Associate Degree in Computer Science or a related field is preferred.
 * Experience providing hands-on IT support, troubleshooting hardware and software issues, and resolving technical problems.
 * Ability to understand support procedures, follow escalation processes, and leverage internal resources to resolve issues efficiently.
 * Strong understanding of issue prioritization, particularly when technical problems affect production operations.
 * Excellent customer service, communication, and problem-solving skills.
 * Ability to communicate technical issues clearly and professionally while keeping users informed of progress and resolution timelines.
 * Ability to work onsite at the plant for a full eight-hour workday and support additional hours as business needs require.
 * Willingness to work daily overtime and weekends when necessary to support production requirements.

Preferred Experience

 * Previous IT support experience in a manufacturing, industrial, plant, or production environment.
 * Experience supporting assembly lines, production-floor workstations, cameras, scanners, printers, and related manufacturing equipment.
 * Experience troubleshooting technical issues that directly affect production uptime and operational efficiency.
 * Experience managing service desk tickets, IT asset inventories, system documentation, and hardware/software installations.
 * Experience supporting critical IT outages and responding to emergency technical issues outside normal business hours.

## Description

CES/AWS is seeking an experienced IT Analyst to provide hands-on technical support within a manufacturing and production environment. This role is responsible for troubleshooting hardware and software issues, maintaining end-user systems, and ensuring reliable IT operations to minimize disruptions to production., * Provide onsite technical support, diagnosing and resolving complex hardware, software, workstation, and end-user computing issues.

 * Support manufacturing and production-floor operations, including assembly lines, cameras, scanners, printers, and related plant equipment.
 * Install, configure, test, maintain, and monitor end-user hardware and software to ensure optimal performance.
 * Respond to service desk tickets, phone calls, emails, and escalated support requests, documenting troubleshooting steps, resolutions, and time spent in the service management system.
 * Prioritize support tickets based on business needs, production impact, urgency, and customer requirements.
 * Escalate issues to the appropriate support teams and coordinate with internal IT departments and third-party vendors when necessary.
 * Perform user account and equipment changes, including moves, additions, and changes (MAC requests).
 * Maintain accurate inventories of site hardware, software, and IT assets, ensuring asset management records remain current.
 * Develop and maintain site-specific IT documentation, support procedures, performance reports, and operational records.
 * Provide end-user training and guidance to prevent recurring technical issues and improve overall user experience.
 * Collaborate with other IT service teams to maintain an efficient and reliable end-user computing environment.
 * Proactively seek customer feedback, identify opportunities to improve support processes, and maintain strong working relationships across the organization.
 * Participate in personal development and performance management initiatives.