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# Sr. IT Support Analyst III (MORNINGS | FRI-MON)

- **Company:** Radiology Partners
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $68,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Health Informatics, Information Systems, Desktop Computing, Dicom, Network Connections, Speech Recognition, Peripherals, Information Technology, Laptops, Servicenow
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3bf64996b664656b

## About the Role

* Bachelor's degree in Computer Science, Information Systems, or a related field preferred, or equivalent experience.
 * Five or more years of experience in Healthcare Information Technology, including technical support for hardware, software, and networks.
 * Experience with voice dictation systems such as PowerScribe or Fluency, and knowledge of HIS/RIS, PACS, and voice recognition systems.
 * Understanding of radiology workflows, digital imaging modalities, DICOM functionality, and the installation, configuration, and troubleshooting of supported technology.
 * Strong critical thinking, problem-solving, communication, and customer service skills, with the ability to support radiologists and clinical users professionally.

## Description

* Provide advanced IT support to end users through chat, troubleshooting hardware, software, network connectivity, and clinical applications that support radiology services.
 * Diagnose, triage, and resolve technical issues across desktops, laptops, mobile devices, peripherals, and clinical IT systems, escalating high-priority incidents as needed.
 * Support radiologists and clinical teams during planned and unplanned downtime, ensuring timely communication and continuity of operations.
 * Manage incidents and service requests in ServiceNow, maintain accurate documentation, and contribute to knowledge base articles, troubleshooting guides, and process improvements.
 * Serve as an escalation point during on-call periods, identify recurring issues, and collaborate with IT teams to improve support quality, efficiency, and reliability.