> Markdown version of [/jobs/ext/4160935-experience-support-supervisor](https://www.wearedevelopers.com/jobs/ext/4160935-experience-support-supervisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Experience Support Supervisor - **Company:** Birkin Cleaning Services Ltd - **Location:** Bristol, United Kingdom - **Experience:** Expert - **Salary:** £33,134 - **Contract:** Permanent contract - **Skills:** Microsoft Office, Reliability Availability Maintainability and Safety Software - **Published:** October 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=984cbec4fd1b71fd ## About the Role Essential * Previous experience in a supervisory role within cleaning or FM * Good knowledge of cleaning procedures, standards and best practices. * Strong communication and interpersonal skills, being able to speak clearly and confidently * Ability to motivate and support teams. * Experience carrying out cleaning inspections and quality checks. * Good understanding of Health & Safety and COSHH requirements. * Well organised with the ability to manage priorities and to think on their feet to unexpected situations * Basic IT skills, including Microsoft Office. * Have energy, enthusiasm and great customer service * Champion the clients values by supporting in their delivery of exceptional guest experiences and helping create a welcoming, inclusive and inspiring environment for visitors and colleagues alike. Desirable * Experience working within a Visitor Attraction * BICSc qualification(s). * IOSH Working Safely or similar Health & Safety qualification. * Knowledge of safeguarding requirements Key Competencies * Team Leadership * Communication * Customer Focus * Organisation and Planning * Problem Solving * Attention to Detail * Flexibility and Adaptability * Reliability * Health & Safety Awareness * Teamwork ## Description To support the delivery of high-quality Facilities Management Services at a very busy Bristol Visitor attraction, ensuring agreed cleaning standards are consistently achieved and client expectations are met. To provide hands-on support to a small team, co-ordinating supply chain, carrying out regular checks, quality inspections, and helping to resolve day-to-day operational issues. Working closely with the Contract Manager, and deputising for them in their absence, this is a pivotal role acting as a key link between the cleaning teams, supply chain partners, Contract Manager and on site operations., Operational Support and Quality Standards * Manage the day-to-day delivery of soft and hard services on site. * Act as point of contact for contractor visits, managing permits/RAMS and site walks * Regularly monitoring cleaning standards and manage any reactive requests during operational shift * Carry our basic PPMs on site such as tap temps, fire alarm test, flick test and visual inspections * Carry out routine quality inspections and identify areas for improvement. * Escalate significant service concerns to the Contract Manager where necessary. * Maintain a visible presence across the site Team Support and Development * Provide support and guidance to cleaning operatives * Promote a positive working environment and strong team culture. * Deliver staff briefings and toolbox talks when required. * Assist with the induction and training of new employees. * Encourage good attendance, teamwork and professional behaviour. * Recognise and support good performance Staffing and Attendance * Assist with arranging cover for annual leave, sickness and vacancies. * Manage rota planning and staffing requirements. * Monitor staffing levels and highlight concerns to the Contract Manager. Client Relationships * Build positive working relationships with site teams. * Respond professionally and promptly to client feedback or service requests. * Support the resolution of any cleaning concerns raised Stock and Equipment Management * Monitor stock levels across the site and arrange replenishment where required. * Ensure cleaning materials and equipment are stored and used correctly. * Promote safe and economical use of cleaning products. * Report faulty equipment and arrange repairs or replacement through the appropriate channels. Health, Safety and Compliance * Promote safe working practices * Ensure COSHH information and site documentation remain current and available. * Carry out routine site safety checks and report hazards promptly. * Support compliance with company policies and procedures. * Ensure staff complete required training and follow safe systems of work. * Report accidents and incidents in line with company procedures. * Work with the Contract Manager to maintain high standards of compliance.