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# Technical Services and Warranty - Placement Year

- **Company:** BMW
- **Location:** Farnborough, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Artificial Intelligence, Customer Data Management, Microsoft PowerPoint
- **Published:** October 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9a401fbda0c6bb10

## About the Role

* Studying towards a bachelor's degree and on track to achieve at least a 2:2.
 * Excellent knowledge of MS Office products, especially Excel and PowerPoint.
 * Passion for the automotive industry and understanding of working in a premium brand environment.
 * Excellent organisation / management and budget planning skills, with outstanding attention to detail.
 * The ability to think creatively, analytically, and strategically., To be eligible for this position, you must be returning to your studies, for a minimum of 6 months, after completion of this placement. You must be able to provide proof of your legal right to work in the UK.

## Description

* Analyse outstanding recall customer data to locate vehicles with incorrect registered keeper details and monitor completion rates of technical actions using BMW data tools.
 * Assist with customer mailing templates and generate batches of letters for recalls and technical actions; administer XCC system for in-car and app messaging and compile campaign effectiveness reports.
 * Develop and support a recall VIN lookup tool for technical actions; compile monthly recall and campaign completion rate reports.
 * Publish bulletins and documents to Retailer HUB, BMW UK's information supply platform for the Retailer network; liaise with individual Retailers to improve completion rates of low-volume recalls.
 * Communicate with other departments (Parts, Customer Services, Aftersales regional teams) and interact with regional teams to support Technical Campaigns and Special Processes.
 * Monitor quality issues and trends by reviewing internet forums and social media; organize regional/team meetings and communicate minutes.
 * Develop and implement AI-based solutions to support existing systems, improving operational efficiency and reporting capabilities.