> Markdown version of [/jobs/ext/4161162-1st-line-support-technician](https://www.wearedevelopers.com/jobs/ext/4161162-1st-line-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 1st Line Support Technician - **Company:** The Fox - **Location:** Castle Donington, UK (Remote available) - **Experience:** Starter - **Salary:** £26,500.0 - £29,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Computer Networks, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, Networking Basics, Software Deployment, Software Engineering, TCP/IP, Wireless Networks, Wi-Fi Technology, Connectivity Problems, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Microsoft InTune, Computer Equipment, Laptops, Firewall Services Module - **Published:** October 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=83e698226f7fdda8 ## About the Role * 6-12 months in a helpdesk or IT support role, or a home lab and the drive to prove it * Good working knowledge of Windows 11 and Microsoft 365 * Clear, friendly communication on the phone and in writing * Full UK driving licence and access to a car * Bonus: Entra ID, Intune, basic networking, MS-900 * A want and will to grow and learn * A Good Communicator * Ai Literacy, * Strong understanding of computer networking fundamentals including LAN, TCP/IP, DNS, VPNs, and firewalls. * Proficiency in desktop support across multiple operating systems such as Windows and macOS. * Experience with Microsoft Office applications and troubleshooting common software issues. * Familiarity with help desk tools like for incident tracking and reporting. * Ability to diagnose hardware problems related to computer hardware components and peripherals. * Excellent communication skills to clearly explain technical solutions to non-technical users. * Analysis skills for identifying root causes of recurring issues and recommending improvements. Join us as a 1st Line Support Technician to be at the forefront of our IT support operations! Your enthusiasm for technology combined with your dedication to delivering outstanding customer service will make a real difference in our organization's success. We value proactive problem solvers who thrive in collaborative environments-if that sounds like you, we'd love to hear from you! ## Description * Troubleshoot Windows laptops and desktops, printers, Wi-Fi and basic networking * Set up new starters' kit and hardware orders * Visit client sites around East Midlands for hands-on fixes and installs (Computers, Wi-Fi, Sound Systems * Keep tickets clear and well-written so the next person can pick them up * Escalate cleanly to 2nd line, and learn from what comes back, * Respond promptly to incoming help desk tickets via Fox 360, , providing clear and effective solutions. * Troubleshoot and resolve desktop support issues related to operating systems such as Windows and macOS, including software troubleshooting and hardware diagnostics. * Assist users with connectivity problems involving computer networking concepts like LAN, VPN, DNS, TCP/IP, and firewall configurations. * Support Microsoft management tasks such as user account creation, password resets, and permissions adjustments. * Maintain and update computer hardware inventories and assist with software installations. * Collaborate with senior IT staff to escalate complex issues involving Microsoft 365, Wireless Networks, Ai * Document all support activities thoroughly to ensure accurate records of incidents and resolutions.