> Markdown version of [/jobs/ext/4161758-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/4161758-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Specialist

- **Company:** MyDefence (North America), LLC
- **Location:** Oklahoma City, OK, United States
- **Experience:** Experienced
- **Salary:** $75,000 - $95,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer Networks, Computer Engineering, Issue Tracking Systems, Microsoft Office, Networking Basics, Radio-Frequency Identification, Software Engineering, Information Technology
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d15338fb28520d75

## About the Role

* Associate's degree in Computer Science , Electrical Engineering, Computer Engineering, or a closely related field with 5 or more years of relevant work experience.
 * Demonstrated strong interest in technology, particularly in areas like robotics, drones, RF systems, or network communications.
 * Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
 * Must be a U.S. Citizen due to the nature of our customer base and technologies.
 * Ability to obtain and maintain a security clearance (if required in the future)., * Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, or a closely related field with 3 or more years of relevant work experience.
 * Previous experience in a customer service or technical support role, even if not directly in a technical field.
 * Basic understanding of radio frequency (RF) communications, networking principles, or drone technology.
 * Exposure to military or law enforcement operational environments (e.g., prior service, family members in the armed forces/LE).
 * Certifications such as CompTIA A+, Network+, Security+ or similar.

Working Conditions

 * Office-based with occasional travel and in the field training
 * Lifting requirements: Up to 50lbs
 * May require access to restricted facilities or classified information
 * Must comply with all security protocols and export control regulations

Application Question(s):

 * Are you able to travel to support military customers with short notice?
 * How many years of experience do you have working with military or law enforcement personnel to provide live technical solutions in the field?

## Description

* Develop a comprehensive understanding of MyDefence's C-UAS product suite, including technical specifications, operational procedures, and common use cases for military and law enforcement applications.
 * Provide timely and effective technical support to customers via phone, email, and potentially video conferencing.
 * Assist customers with initial product setup, configuration, and troubleshooting of hardware and software issues related to C-UAS systems.
 * Diagnose and resolve technical problems by following established procedures and best practices, escalating complex issues to senior technical support or engineering teams when necessary.
 * Document all customer interactions, technical issues, and resolutions accurately in our CRM and ticketing systems.
 * Proactively identify opportunities to improve customer satisfaction and product usability.
 * Assist in creating and updating technical documentation, FAQs, and knowledge base articles to empower customers with self-service resources.
 * Participate in product training sessions and continuous learning to stay current with product updates and industry developments.
 * Adhere to all company policies, security protocols, and compliance requirements, particularly when handling sensitive customer information.
 * Some travel may be required internationally and domestically for on-site support or training, potentially including military bases or law enforcement facilities.