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# Technical Support

- **Company:** BG-Graspointner
- **Location:** Bexhill, UK
- **Salary:** £26,000 - £32,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Office
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a1a66dd18b1d4f3e

## About the Role

* Strong technical and analytical skills with the ability to interpret engineering and construction drawings.
 * Excellent attention to detail and numerical ability.
 * Confidence in calculating quantities, areas, and basic hydraulic requirements.
 * Strong communication skills with the ability to explain technical information clearly to customers and colleagues.
 * Good organisational skills and the ability to manage multiple projects and enquiries simultaneously.
 * Proficiency in Microsoft Office applications, particularly Excel.
 * A customer-focused approach and a proactive problem-solving mindset.

## Description

* Provide technical support and product guidance for BG-Graspointner channel drainage systems and associated products.
 * Review project drawings, specifications, and site plans to identify suitable drainage solutions.
 * Carry out quantity take-offs from construction drawings and project documentation.
 * Calculate catchment areas and assist with hydraulic sizing and drainage capacity assessments.
 * Support customers with installation guidance, best practices, and product selection.
 * Prepare technical proposals, product recommendations, and supporting documentation.
 * Respond to technical enquiries from contractors, civil engineers, architects, consultants, local authorities, and merchants.
 * Work closely with the sales team to identify opportunities and support project specification activity.
 * Assist with the preparation of project submittals, product data sheets, and technical quotations.
 * Maintain accurate records of technical enquiries and project activity within company systems.
 * Liaise with manufacturing and engineering teams to resolve technical queries and deliver customer-focused solutions.
 * Stay informed of industry standards, regulations, and best practices relating to surface water management and drainage design.