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# Temporary Parking Administrator - Local Authority

- **Company:** Express Recruitment
- **Location:** Leicester, UK
- **Experience:** Experienced
- **Salary:** £29,890
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Spreadsheets
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b50949df01373ef0

## About the Role

* Previous experience in an administrative, customer service or office-based role
 * Excellent communication and interpersonal skills, with the ability to handle challenging customer enquiries calmly and professionally
 * Strong organisational skills and the ability to manage competing priorities and meet strict deadlines
 * Strong attention to detail, with the ability to process payments, maintain accurate records and handle sensitive information confidentially
 * A proactive approach to problem-solving, with the confidence to make decisions in line with established procedures and escalate issues when required, * UK address history: 3 years (required)

Language:

 * English fluently (required)

Licence/Certification:

 * Unrestricted right to work in the UK (required)

## Description

* Act as the first point of contact for enquiries relating to on-street and off-street parking enforcement, penalty charge notices (PCNs) and residents' parking permits
 * Handle customer enquiries professionally, including resolving complex queries and managing difficult conversations
 * Process permit applications and reconcile cash, cheque and card payments received by telephone, post, electronically or in person
 * Investigate parking-related queries and make decisions regarding the cancellation or upholding of PCNs in line with established procedures and guidelines
 * Manage the progression of PCNs and permit applications, ensuring correspondence and documentation are issued accurately and within legislative deadlines
 * Process legal documentation and exchange relevant data with the DVLA
 * Prepare correspondence, detailed case histories, Traffic Penalty Tribunal appeals and responses relating to County Court matters
 * Manage the Traffic Enforcement Centre debt and warrant process, liaising with enforcement agents and resolving disputes where necessary
 * Produce spreadsheets, reports and statistical information using Microsoft Word, Excel and parking notice processing systems
 * Maintain confidentiality and ensure compliance with relevant legislation, policies and procedures, including the Traffic Management Act 2004 and Freedom of Information requirements