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# 1st & 2nd Level Supporter - Düsseldorf

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Düsseldorf, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Technology, User Accounts
- **Published:** June 20, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=319711

## About the Role

Abgeschlossene Ausbildung im IT-Bereich oder eine vergleichbare Qualifikation Berufserfahrung im IT-Support, idealerweise im 1st und 2nd Level Gute Englischkenntnisse Fundierte Kenntnisse in Windows-Betriebssystemen und Netzwerktechnologien Problemlösungsorientierte Denkweise und eine strukturierte Arbeitsweise Serviceorientierung und Kommunikationsstärke

## Description

Entgegennahme und Bearbeitung von IT-Anfragen und -Störungen im 1st und 2nd Level Support Unterstützung der Anwender bei technischen Problemen vor Ort und remote Installation, Konfiguration und Wartung von Hard- und Software Pflege und Verwaltung von Benutzerkonten und Zugriffsrechten Dokumentation von Supportanfragen und Lösungen im Ticketsystem Unterstützung bei der Schulung von Mitarbeitern in IT-Fragen Zusammenarbeit mit dem IT-Team zur Weiterentwicklung der IT-Infrastruktur


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