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# IT-Supporter 2nd Level - Köln

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Köln, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Technology, User Accounts
- **Published:** June 20, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=319921

## About the Role

Abgeschlossene Berufsausbildung im IT-Bereich oder eine vergleichbare Qualifikation Berufserfahrung im IT-Support, idealerweise im 2nd Level Gute Englischkenntnisse Fundierte Kenntnisse in Windows-Betriebssystemen und Netzwerktechnologien Problemlösungsorientierte Denkweise und eine strukturierte Arbeitsweise Serviceorientierung und Kommunikationsstärke

## Description

Bearbeitung von IT-Anfragen und Störungen im 2nd Level Support Unterstützung der Anwender bei technischen Problemen vor Ort und remote Installation, Konfiguration und Wartung von Hard- und Software Fehleranalyse und -behebung bei komplexen IT-Problemen Pflege und Verwaltung von Benutzerkonten und Zugriffsrechten Dokumentation von Supportanfragen und Lösungen im Ticketsystem Zusammenarbeit mit dem IT-Team zur Weiterentwicklung der IT-Infrastruktur


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