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# IT Support Engineer

- **Company:** The PC/Mac Support Company
- **Location:** London, UK
- **Experience:** Experienced
- **Salary:** £25,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Apple Mac Systems, Microsoft Azure, Computer Networks, Networking Hardware, Virtual Private Networks (VPN), Windows Servers, Remote Access Technology, TCP/IP, Network Routers, Firewalls (Computer Science), Build Management, Cisco
- **Published:** October 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=eb8d7254f4763a35

## About the Role

We're on the lookout for a driven, dynamic and experienced Help Desk Engineer to join our growing team. This is your opportunity to play a central role in a business where your expertise will be recognised, your ideas valued and your development fully supported.

If you thrive in a fast-paced environment, love solving problems, and want to get hands-on with the latest technologies across both Mac and PC ecosystems-this is your next move., * A confident, communicative tech pro with 2+ years' commercial experience in IT support, ideally with MSP experiance.

 * Excellent at building client trust with clear, calm and effective communication.
 * Proactive, curious and eager to solve problems at the root-not just put on a Band-Aid.
 * Ideally already certified (or working towards) Microsoft, Cisco, or CompTIA qualifications.
 * Able to juggle tasks, set priorities and consistently hit KPIs., * Commercial MSP : 2 years (preferred)

## Description

* Be a Key Player: Work at the heart of our service desk, where your input directly impacts client success and team performance.
 * Cutting-Edge Tech Exposure: From Azure and Active Directory to Macs, firewalls and VPNs-you'll touch it all.
 * Fast Career Progression: Grow your skill set with real ownership, mentorship opportunities and paid certifications.
 * Culture of Excellence: We value passion, curiosity, and a do-what-it-takes attitude. If you care deeply about client experience, you'll fit right in.

What You'll Be Doing:

 * Be the frontline hero-handling inbound client support via phone, email, video call, and remote tools.
 * Deliver a consistently outstanding client experience with genuine care and attention to detail.
 * Troubleshoot, repair, and service hardware, from laptops to networks.
 * Build and deploy PCs and devices, ensuring seamless integration with client networks.
 * Liaise with third-party vendors and internal teams to drive timely, effective solutions.
 * Contribute to pre-sales consultations-scoping, quoting, and presenting tailored solutions to clients.
 * Maintain and improve internal documentation for client environments and systems.

Tech Stack You'll Work With:

 * Windows Server & Microsoft 365
 * Active Directory, Group Policy
 * Mac OSX
 * Microsoft Azure
 * Network hardware: switches, routers, firewalls
 * TCP/IP, VPNs, remote access troubleshooting
 * ConnectWise (training provided)