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# First Line IT Support Engineer

- **Company:** Brayley
- **Location:** Solihull, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Microsoft Outlook, Computer Networks, Issue Tracking Systems, Information Technology Operations, Remote Desktop Services, Wi-Fi Technology, Diagnostic Tools, Information Technology, Cisco
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=feb5306f388dde38

## About the Role

* Technical Skills: Basic working knowledge of Microsoft Windows, Microsoft 365, Teams, Outlook, endpoint devices, mobile devices, printers, Wi-Fi and common business applications.
 * Customer Service: Strong communication skills, with a customer-first attitude and the ability to explain technical issues to non-technical users.
 * Problem-Solving: Analytical mindset to diagnose issues efficiently and offer practical solutions.
 * Team Player: Willingness to work collaboratively within the IT support team.
 * Time Management: Ability to prioritize tasks in a fast-paced environment and meet deadlines.
 * Highly self-motivated: Able to work independently with the capability to prioritise workload., * An IT related degree or similar related qualification or be able to demonstrate proven IT support experience.
 * Relevant certifications (e.g., Cisco, CompTIA A+, Network+, or Microsoft certifications) is desirable.
 * Be able to demonstrate basic knowledge of IT Networks and systems, Telephony, hardware, and software.

## Description

This role will provide first line support across day-to-day business-as-usual IT operations, Helpdesk ticket handling, Joiners, Movers and Leavers administration, and support for field-based engineers where required.

As a First Line IT Support Engineer, you will be part of the IT Support team and will provide responsive, customer-focused support to users across the business. The role will cover day-to-day BAU support, Helpdesk ticket management, Joiners, Movers and Leavers tasks, device setup, basic troubleshooting, and escalation support where required. This is a site-based role, with travel to dealership sites as needed to support project activity, site visits and engineer visits across the group., * Serve as the initial point of contact for day-to-day IT support, BAU requests, incidents and service queries via the Support Desk.

 * Troubleshoot and resolve first-line technical issues involving software, hardware, network, and other IT systems.
 * Log, track, and manage incidents in the ticketing system, ensuring accurate and timely updates.
 * Perform basic diagnostics and problem-solving using remote desktop and diagnostic tools.
 * Set up and configure end-user devices, including laptops, desktops, mobile devices, and peripherals.
 * Support Joiners, Movers and Leavers processes, including account creation, access changes, permissions updates, equipment preparation and leaver account administration.
 * Collaborate with other IT support teams and third-party suppliers, escalating and assisting with more complex issues where required.
 * Provide remote and on-site support to field-based engineers where needed, including basic device, connectivity, account access and application support.
 * Maintain a knowledge base for known issues, solutions, and best practices.
 * Educate end-users on IT policies, security best practices, and basic troubleshooting steps.
 * Contribute to continuous improvement by identifying recurring issues and suggesting process improvements.