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# IT Field Support Technician

- **Company:** Concero UK
- **Location:** Alcester, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £25,000.0 - £34,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, Apple IOS, System Configuration, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Windows Servers, Network Architecture, Service Pack, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Microsoft InTune, Laptops, Gsuite, User Accounts
- **Published:** October 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fb0ef378c4dc853a

## About the Role

* Minimum 2 years' experience in an onsite/field-based IT Support role
 * Level 3 industry-specific IT qualification (such as CompTIA A+)
 * Strong experience with Microsoft Intune
 * Hands-on experience with Windows Server, Microsoft 365, Google Workspace, Windows, Android and iOS
 * Knowledge of VPNs, LANs, DNS and Firewalls
 * Strong troubleshooting and analytical skills
 * Excellent communication and customer service skills
 * Well organised with the ability to work independently and as part of a team, * Resilience, compassion and flexibility
 * Previous experience working within a Managed Service Provider (MSP)
 * Experience as a Field IT Technician
 * Comfortable working in a fast-paced, structured environment

## Description

We're looking for an experienced IT Field Support Technician who is calm and compassionate to join our growing team, providing onsite IT support to multiple schools in the following areas, * Provide onsite technical support across multiple school sites

 * Diagnose and resolve hardware, software and network issues
 * Install, configure and maintain computers, laptops and peripherals
 * Manage user accounts, permissions and device configuration
 * Monitor and troubleshoot network infrastructure, including VPNs, LANs, DNS and Firewalls
 * Deploy software, updates and security patches
 * Record and manage support requests using the Halo ticketing system
 * Carry out routine system maintenance, backups and updates
 * Work collaboratively with colleagues to deliver excellent customer service