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# IT Solutions Engineer

- **Company:** Focus Group
- **Location:** Glasgow, UK (Remote available)
- **Salary:** £50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Cloud Computing, Hyper-V, Windows Servers, Routing, Microsoft SharePoint, Virtual Local Area Networks, Cloud Platform System, ARUBA, Sonicwall, Microsoft InTune, Information Technology, Cisco, Vmware
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=78fe60c063362089

## About the Role

* Previous experience in an IT support or delivery role.
 * Demonstrable subject matter expert-level experience in at least one of these areas:
 + Networking: VLANs (virtual local area networks, which split a network into separate sections), routing, wireless, Ekahau (wireless survey software), Meraki, SonicWall, Cisco and Aruba.
 + Server and storage: Windows Server, storage, Hyper-V, VMware, Microsoft 365 and Azure (Microsoft's cloud platform).
 + Cloud: Microsoft 365, Azure, Intune (Microsoft's tool for managing devices) and SharePoint.
 * Specialist or expert knowledge in one technology or service above, plus a good general technical understanding.
 * The confidence to design solutions within your area of expertise.
 * Excellent troubleshooting skills.
 * A strong desire to grow your technical knowledge and customer service skills.
 * Flexibility to adjust your working hours or stay overnight on some larger projects.
 * A full, valid UK driving licence.
 * Curiosity and creativity when finding technical solutions.
 * Technical leadership: you share knowledge and inspire others.
 * The ability to lead medium-sized projects and technically complex challenges, and to be accountable for the results.
 * Strong interpersonal skills, and the ability to influence people inside and outside the business.

Desirable

 * Previous experience in an IT managed service environment.
 * Relevant vendor or industry qualifications (Microsoft, Meraki, SonicWall, Aruba or Cisco).
 * An active Microsoft certification, such as MS-101, MS-100, AZ-104 or AZ-140.

## Description

* Give valued customers a high-quality experience when installing or maintaining their ICT solutions, either on site or remotely.
 * Act as the escalation point for your area of expertise, taking on complex faults and escalations.
 * Work regularly with project management teams, 3rd Line Engineers (our most senior technical support engineers) and Service Desk Agents.
 * Lead the delivery of small, medium and large projects as part of a team, and support other engineers on the more complex ones, including projects that bring together several technologies.
 * Join valued customer calls to talk through technical needs, scoping (agreeing what a project will cover) and design.
 * Carry out and document site surveys and audits, and record valued customers' IT (information technology) infrastructure to a high standard.
 * Design best-practice solutions that meet valued customers' needs, and document them clearly.
 * Work closely with our account management and service teams, as well as colleagues, managers and vendors, to deliver what each project needs.
 * Lead best practice in your specialist area, including training, documentation, our knowledge base and keeping up with industry changes.
 * Mentor and advise colleagues, offering technical leadership.