> Markdown version of [/jobs/ext/4162919-lead-end-user-support-engineer-white-glove-associate-iii-cloud-infrastructure-services](https://www.wearedevelopers.com/jobs/ext/4162919-lead-end-user-support-engineer-white-glove-associate-iii-cloud-infrastructure-services). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Lead End User Support Engineer-White Glove-(Associate III - Cloud Infrastructure Services)

- **Company:** UST
- **Location:** London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Collaborative Software, Continuous Integration, Desktop Computing, Hardware Design, Virtual Private Networks (VPN), System Center Configuration Manager, Network Connections, Windows PowerShell, Software Deployment, TCP/IP, Wireless Networks, Scripting, Cloud Platform System, Firewalls (Computer Science), Microsoft InTune, Laptops, Firewall Services Module
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dde119279422956f

## About the Role

* Advanced administration of Windows 10 and Windows 11.
 * Experience with registry editing, Group Policy troubleshooting and driver management.
 * Strong hardware diagnosis and repair skills across desktops, laptops, printers and peripheral devices.
 * Knowledge of TCP/IP, VPN connectivity, wireless networking and basic firewall configuration.
 * Advanced Active Directory administration, including organisational unit management, Group Policy creation and user attribute scripting.
 * Experience with Microsoft Endpoint Configuration Manager, also known as SCCM, or Microsoft Intune.
 * Strong knowledge of meeting room systems, video conferencing platforms, audiovisual technology and presentation equipment.

Desirable Skills

 * ITIL Practitioner certification or higher.
 * PowerShell or Python scripting experience for automation and bulk operations.
 * Experience with remote monitoring and management tools.
 * Familiarity with macOS support in a mixed-platform environment.
 * Understanding of Microsoft 365 and Azure cloud infrastructure concepts

What You Will Bring

 * Strong project management skills, with the ability to coordinate deployments and infrastructure initiatives across multiple sites.
 * Experience managing third-party technology vendors and maintaining service quality.
 * The ability to guide junior technicians and Service Desk analysts through complex incidents.
 * Excellent documentation skills, including the creation of standard operating procedures.
 * Strong organisation and time management, with the ability to balance on-site activity and remote global support.
*, AV Technologies, Active Directory, CI/CD, Customer Support, Firewall, Group Policy, Hardware Development, Microsoft SCCM, Infrastructure Support

## Description

You will take ownership of Level 2 escalations that require troubleshooting beyond standard Service Desk capabilities. The role combines hands-on hardware support, Windows administration, meeting room technology, vendor coordination and participation in infrastructure projects. You will also provide remote support to global offices and technical guidance to junior support colleagues, * Manage complex Level 2 incidents, including Windows operating system, network connectivity and application compatibility issues.

 * Diagnose and repair desktops, laptops and associated hardware.
 * Deploy equipment for new starters and decommission devices for leavers.
 * Support meeting room audiovisual technology, Zoom, Microsoft Teams Rooms, display connectivity and collaboration tools.
 * Coordinate technical support activities for the Madrid and Lisbon offices.
 * Manage relationships with local third-party support providers.
 * Produce clear work instructions for remote-hands technicians and remotely validate completed work.
 * Contribute to hardware refreshes, operating system migrations, software deployments and infrastructure upgrades.
 * Provide remote Level 2 support to the San Francisco and São Paulo offices during their business hours.
 * Coordinate hardware shipments and provide technical guidance to local IT coordinators.