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# IT Support Specialist

- **Company:** FRAMEWORK IT, LLC
- **Location:** Chicago, IL, United States
- **Salary:** $50,000 - $70,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Cyber Security, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Networking Basics, Office Suite, Remote Access Technology, Remote Service Software, Service Pack, Software Engineering, Wi-Fi Technology, Information Technology, Laptops, User Accounts
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=68dc9b3dc7e12df4

## About the Role

This position is suitable for a technically minded professional who communicates clearly, prioritizes service requests, and works effectively with users and technical teams., * Experience in IT support, help desk services, desktop support, or a related technical role.

 * Familiarity with Windows operating systems and common office applications.
 * Basic knowledge of computer hardware, networking, and troubleshooting procedures.
 * Understanding of user accounts, permissions, and technical support ticket workflows.
 * Strong problem-solving, communication, and customer service skills.
 * Ability to document technical issues accurately and prioritize requests.
 * Familiarity with Microsoft 365, Active Directory, remote support tools, or endpoint management is an advantage.
 * Ability to work independently while collaborating with other IT professionals.

## Description

* Provide first-line technical support for desktop computers, laptops, printers, and business applications.
 * Diagnose and resolve hardware, software, connectivity, and account-access issues.
 * Install, configure, and maintain computer systems and approved software.
 * Assist with user accounts, password resets, permissions, and access requests.
 * Troubleshoot basic network, Wi-Fi, VPN, and remote-access problems.
 * Record incidents, troubleshooting steps, and resolutions in a ticketing system.
 * Escalate complex technical issues to senior IT staff or specialized support teams.
 * Assist with system updates, security patches, equipment setup, and routine maintenance.
 * Help employees understand IT procedures and use workplace technology effectively.
 * Follow company policies for data protection, access control, and information security.