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# Program Support Technician Senior

- **Company:** Department of State
- **Location:** Richmond, VA, United States
- **Experience:** Expert
- **Salary:** $49,275.0 - $69,980.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer Networks, Databases, Microsoft Office, Information Technology
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7d0752ed760ca111

## About the Role

Knowledge:

 * Knowledge of state and federal criminal history databases.
 * Knowledge of statistical analysis.

Skills:

 * Skill in Microsoft Office applications to include Word, Excel, Exchange/Outlook.
 * Skill in basic computer operations.

Abilities:

 * Ability to apply policies and procedures when making recommendations.
 * Ability to apply research and analytical methodology in the interpretation of criminal arrest and disposition information.
 * Ability to write and communicate effectively.
 * Ability to respond to inquiries from the general public.
 * Direct experience associated with Virginia Criminal Information Network (VCIN) and National Crime Information Center (NCIC).
 * Experience in retrieval and interpretation of criminal arrest and disposition information.
 * Must be eligible to become Virginia Criminal Information Network (VCIN) certified which requires either United States citizenship or lawful permanent resident of the United States and eligible for naturalization.
 * VCIN certified or ability to become certified within specific time frame.
 * Graduation from high school or equivalent., Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items.

## Description

About the Position:

OPTIONAL:
Applicants hired into this position who are not currently VA state government employees are eligible for a $5,000 sign-on bonus upon hire with signature of a 12-month agreement.

Applicants hired into this position who are currently working for VA state government are eligible for a $5,000 retention bonus after 10 months of successful service with signature of an agreement for an additional 12 months of service.

Classified Applicants hired into this position who are already working in VSP's Firearms Transaction Center (Dept 041000), or Dispatcher function are not eligible for either a sign-on bonus upon hire or a retention bonus after 10 months.