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# Application Support Analyst

- **Company:** Applause IT
- **Location:** Manchester, UK (Remote available)
- **Salary:** £35,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Programming Tools, Issue Tracking Systems, MySQL, Software Engineering, SQL Databases, Information Technology, Hubspot
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5ac65a350d141bdb

## About the Role

* Basic JavaScript: enough to read console errors and diagnose why a tag isn't firing
 * Reasonable SQL (ideally MySQL) for checking and comparing data
 * Strong numeracy, with enough statistics to explain attribution results to clients with confidence
 * Clear, patient communication, both on calls and in training sessions
 * A methodical approach: you follow processes, record what you've checked and know when to escalate

Nice to have

 * A degree in maths, physics, computer science or another numerate subject
 * Some software development or application support experience
 * Familiarity with HubSpot or a similar ticketing system
 * An interest in advertising, marketing analytics or data-heavy products

## Description

We're hiring a Application Support Analyst for a well-established AdTech business in Manchester. Its platform processes a billion website hits a week and powers TV advertising campaigns for major UK brands and agencies. If you like digging into data, can read a browser console and enjoy explaining the answer to a client, this is worth a look.

About the role

This is the first dedicated support hire, working alongside the Head of Technical Support. You'll pick up a large share of the client support work, from technical onboarding to helping clients understand their campaign results.

This isn't a script-reading helpdesk role. You'll start by shadowing the Head of Support, and your scope will grow as more issues become routine. Support is moving onto a single HubSpot ticketing system backed by an internal wiki, so you'll help shape how the function works. The two-year product roadmap is busy, so expect plenty to learn.

What you'll be doing

 * Resolving assigned support queries using documented processes, and escalating the rest with clear notes
 * Running technical onboarding for new advertisers: providing tracking tags, checking they're installed correctly and reconciling data
 * Troubleshooting tracking issues using the browser developer tools console
 * Writing MySQL queries to check data across systems and spot gaps or discrepancies
 * Setting up client dashboards, managing user access and delivering platform training
 * Helping clients understand their data and attribution results, including on calls
 * Maintaining the internal wiki of standard operating procedures