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# Desktop Support Engineer - Luton Airport

- **Company:** Esp Global Services
- **Location:** Luton, UK
- **Experience:** Experienced
- **Salary:** £28,000 - £29,000
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, TCP/IP, Wireless Networks, Wi-Fi Technology, Peripherals, Information Technology, Laptops, User Accounts
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4ec4b7249fd4af74

## About the Role

We're looking for a capable, self-sufficient engineer who can quickly become effective in an established IT support environment., * Previous hands-on experience in desktop, end-user computing or IT support, ideally three years or more.

 * Strong Windows, Microsoft 365 and Active Directory troubleshooting skills.
 * Experience supporting laptops, desktops, peripherals and mobile devices.
 * Working knowledge of TCP/IP, DNS, DHCP, VPN and wireless networking.
 * Ability to diagnose and resolve technical issues independently.
 * Strong communication skills and a customer-focused approach.
 * Ability to work effectively on-site and manage competing support priorities.

Desirable:

 * Experience supporting IT services in an airport, logistics, transport or other operationally critical environment.
 * Familiarity with IT service management processes and ticketing systems.
 * Experience providing Smart Hands support for network or server infrastructure.

## Description

This is an initial three-month fixed-term opportunity, providing essential IT support during a period of employee absence. There may be an opportunity to extend the assignment depending on operational requirements, although this cannot be guaranteed.

You'll be supporting users in a busy, operationally critical environment, resolving technical issues, maintaining IT equipment and ensuring that day-to-day technology services run smoothly.

What You'll Be Doing

 * Providing hands-on desktop and end-user IT support across the airport environment.
 * Installing, configuring, troubleshooting and repairing laptops, desktops and peripherals.
 * Supporting Windows, Microsoft 365, mobile devices and standard business applications.
 * Managing user accounts, permissions and access through Active Directory.
 * Diagnosing and resolving hardware, software and connectivity issues.
 * Providing Smart Hands support for network and infrastructure equipment.
 * Supporting LAN, Wi-Fi, VPN and other connectivity services.
 * Managing incidents and service requests in line with agreed service levels.
 * Delivering professional, customer-focused support in a busy operational environment.