> Markdown version of [/jobs/ext/4163949-2nd-line-help-desk-engineer-surrey](https://www.wearedevelopers.com/jobs/ext/4163949-2nd-line-help-desk-engineer-surrey). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 2nd Line Help Desk Engineer - Surrey

- **Company:** Jump IT Recruitment Solutions Limited
- **Location:** Guildford, UK
- **Salary:** £32,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office
- **Published:** October 2, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5905468291

## About the Role

* Good experience providing 1st and 2nd Line support
 * Experience supporting desktop, mobile, and laptop devices using Microsoft-based technology, including Office 365 and Active Directory
 * Strong problem-solving skills
 * Excellent interpersonal skills

## Description

* Provide 1st and 2nd Line Help Desk support across desktop, mobile, and laptop devices

Technologies:

 * Active Directory
 * Support
 * Mobile
 * Office 365
 * Hardware
 * Incident Management
 * ITIL
 * Network
 * Windows