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# Helpdesk Coordinator

- **Company:** ISS Facility Services
- **Location:** Edinburgh, UK
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, Document Management Systems
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ae97cbe3f37d57e6

## About the Role

* Previous helpdesk or facilities helpdesk experience would be beneficial.
 * Strong administrative skills with the ability to manage and prioritise multiple tasks effectively.
 * Excellent telephone manner with confidence in handling incoming calls and providing support to engineers, clients, and customers.
 * Strong stakeholder management skills with the ability to build and maintain positive working relationships at all levels.
 * Highly organised with the ability to work in a fast-paced environment and meet deadlines.
 * Proficient in managing emails, coordinating workloads, and maintaining accurate records.
 * Strong written and verbal communication skills.
 * Experience working to service level agreements (SLAs) and supporting operational performance targets.

## Description

We are seeking a Helpdesk Coordinator to support Compliance CAFM management through the maintenance of accurate asset data, information sharing, and trend analysis.
You will play a key role in ensuring compliance document control platforms are effectively implemented, maintained, and developed to support operational and legislative requirements., We are looking for an organised and proactive individual to coordinate maintenance activities, manage documentation, support engineers, and ensure service delivery performance is achieved.
This role is central to maintaining compliance records, supporting audits, and ensuring planned and reactive maintenance activities are completed within agreed targets., * Support a team of 8 engineers across Monday to Friday operations.

 * Manage shared mailboxes and coordinate reactive maintenance tasks and Planned Preventative Maintenance (PPM) schedules across designated regional sectors.
 * Monitor PPM completion and ensure all activities are closed within agreed SLA targets.
 * Raise purchase orders and provide day-to-day administrative support to engineers.
 * Process and close completed work orders, reviewing job reports from subcontractors and internal teams.
 * Produce and distribute daily operational and performance reports.
 * Maintain accurate records and system updates to support service delivery and compliance requirements.
 * Assist with audit activities, ensuring documentation and processes meet company standards.