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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Pendennis Shipyard - **Location:** Falmouth, United Kingdom - **Salary:** £28,000 - £30,000 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Microsoft Online Services, Microsoft Outlook, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Windows Servers, Networking Basics, Windows PowerShell, Azure Active Directory, Service Pack, Microsoft SharePoint, Software Deployment, Software Engineering, TCP/IP, Software Vulnerability Management, Wi-Fi Technology, ServiceNow IT Service Management, Office365, Tablet Computers, Microsoft InTune, Information Technology, Deployment Automation, Laptops, User Administration - **Published:** October 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ae1863cc03f79862 ## About the Role We are looking for someone who is technically capable, organised and approachable, with a genuine interest in IT and delivering excellent customer service. Essential Skills & Experience * Previous experience in an IT support, service desk or desktop support role. * Good working knowledge of Windows 11 and Microsoft 365 applications. * Experience troubleshooting PCs, laptops, printers and common software issues. * Understanding of basic networking concepts, including TCP/IP, DNS, DHCP and Wi-Fi. * Familiarity with Microsoft Entra ID (Azure Active Directory) and user account management. * Strong troubleshooting and problem-solving abilities. * Excellent communication skills and a customer-focused approach. * Ability to manage competing priorities and work independently when required. Desirable Skills & Experience * Experience with Microsoft Intune, including device management, application deployment and Windows Autopilot. * Knowledge of Microsoft Defender and endpoint security technologies. * Experience managing Windows updates, application deployment and patch compliance. * Familiarity with PowerShell scripting and basic IT automation. * Experience supporting Apple iOS devices in a business environment. * Understanding of Windows Server, Active Directory and Group Policy. * Experience working with IT ticketing systems and asset management tools. * Relevant IT qualifications such as CompTIA A+, Microsoft certifications or equivalent practical experience. ## Description As an IT Support Technician, you will be responsible for providing first and second-line technical support to employees, ensuring that IT equipment, software and services operate efficiently. Working as part of a small, dedicated IT team, you will handle a wide variety of technical requests, from resolving everyday IT issues and preparing new equipment to maintaining endpoint security, deploying software and supporting our Microsoft-based IT environment. This is a varied, hands-on role suited to someone who enjoys problem-solving, working with people and taking ownership of technical issues through to resolution., IT Support & Helpdesk * Provide first and second-line technical support to employees across the business. * Manage, prioritise and resolve IT helpdesk tickets within agreed service levels. * Troubleshoot hardware, software, networking and user account issues. * Provide support both remotely and in person. * Escalate complex technical issues appropriately, ensuring clear communication and follow-up. * Maintain accurate helpdesk records and technical documentation. Equipment Deployment & Management * Configure, deploy and maintain desktops, laptops, mobile devices and peripheral equipment. * Prepare IT equipment for new starters and manage equipment recovery for leavers. * Maintain accurate IT asset records, including equipment allocation and lifecycle management. * Assist with hardware replacements, upgrades and equipment refresh programmes. * Support meeting room technology, printers and other workplace IT equipment. Microsoft 365 & Endpoint Management * Support and administer Microsoft 365 services, including Outlook, Teams, OneDrive and SharePoint. * Manage Windows devices using Microsoft Intune, including device enrolment, configuration and compliance monitoring. * Deploy applications, software updates and security patches across managed devices. * Monitor endpoint health, patching status and compliance, investigating and resolving issues. * Assist with user account administration, access permissions and Microsoft Entra ID. * Support mobile device management for company-owned smartphones and tablets. IT Security & Maintenance * Ensure devices remain compliant with company IT security policies. * Support endpoint protection, antivirus and vulnerability remediation activities. * Assist with maintaining secure access, multifactor authentication and device compliance. * Identify and report potential security risks or incidents. * Carry out routine system checks, preventative maintenance and housekeeping activities. Projects & Continuous Improvement * Assist with IT infrastructure upgrades, system deployments and improvement projects. * Help identify opportunities to improve IT support processes and automate routine tasks. * Maintain and develop internal IT knowledge-base articles and user guidance. * Support the introduction of new technologies and applications across the business.