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# Service Design Tutor

- **Company:** National Skills Agency
- **Location:** Worcester, UK
- **Salary:** £43,000.0
- **Contract:** Permanent contract
- **Skills:** Web Accessibility, Artificial Intelligence, Elearning, Service Design, Virtual Learning Environments, ServiceNow IT Service Management, Data Analytics
- **Published:** October 13, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=3019079337-2

## About the Role

* Strong knowledge of service design principles, frameworks, and human-centred design methodologies.
 * Understanding of user research, service mapping, journey mapping, service blueprinting, design thinking, co-design, and participatory design.
 * Knowledge of accessibility, inclusive design, organisational change, digital transformation, and continuous service improvement.
 * Understanding of Agile delivery, multidisciplinary team working, stakeholder engagement, facilitation, and data-informed decision-making using service performance metrics.

Experience

 * Significant experience as a Service Designer, UX Designer, Human-Centred Designer, or similar.
 * Proven ability to lead or contribute to end-to-end service design projects, from discovery through implementation and evaluation, including prototyping and piloting.
 * Experience conducting user research and translating insights into service improvements within complex organisations.
 * Skilled in facilitating workshops, co-design sessions, and stakeholder engagement activities.
 * Experience working collaboratively across product, delivery, technology, policy, and operational teams.
 * Ability to coach and develop others in service design practices.
 * Excellent communication, organisational, and time management skills, with the ability to manage multiple stakeholders and learner relationships.

Desirable Knowledge & Experience

 * Knowledge of Lean, Systems Thinking, Design for Six Sigma, product management, business analysis, digital delivery, customer experience measurement, and AI-enabled services.
 * Understanding of apprenticeship standards, funding, quality assurance, Ofsted requirements, and the Level 6 Service Designer Apprenticeship Standard.
 * Experience delivering degree-level or Level 6 learning, apprenticeships, or professional development programmes.
 * Experience supporting apprentices with portfolios, end-point assessment preparation, and employer-based projects.
 * Experience using virtual learning environments and digital learning technologies.
 * Relevant qualifications in Service Design, UX, Human-Centred Design, Design Thinking, or Digital Transformation.
 * Teaching, assessor, or quality assurance qualifications (or willingness to achieve them).