> Markdown version of [/jobs/ext/4164386-it-technical-support-warehouse-operations-coordinator](https://www.wearedevelopers.com/jobs/ext/4164386-it-technical-support-warehouse-operations-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technical Support & Warehouse Operations Coordinator - **Company:** Snugfort Limited - **Location:** Leeds, UK - **Salary:** £27,000 - £28,000 - **Contract:** Permanent contract - **Skills:** Desktop Computing, Shopify, Zoho Office Suite, Hardware Testing - **Published:** October 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e4749420a2a7d971 ## About the Role This is an active, hands-on role involving commercial screens, mounting equipment and AV accessories. You should be comfortable working with large and valuable products, following safe handling procedures and taking ownership of daily tasks. Warehouse experience is essential. Forklift operating experience and a training certificate covering the relevant truck type are strongly preferred. Previous AV experience is helpful, but full product and technical training will be provided., * Previous experience in warehouse operations, picking, packing, dispatch, goods receiving or returns processing. * Strong attention to detail when checking products and updating records. * Good organisational skills and the ability to work to collection deadlines. * Confidence using computers and stock or order management systems. * Ability to handle equipment safely, using appropriate aids and team lifting where required. * Clear communication skills and a professional approach to customers and colleagues. * Reliability, punctuality and the ability to work independently and within a team. * Willingness to learn basic product testing and technical support procedures. Desirable Skills & Experience * Forklift operating experience and a relevant training certificate - strongly preferred. * Experience inspecting customer returns or processing warranty claims. * Experience handling electronics, large screens or other fragile goods. * Familiarity with Shopify, Zoho Inventory, Zoho CRM or helpdesk systems. * Basic knowledge of Windows, Android devices, networking or AV equipment. * Full UK driving licence., You take pride in getting orders right, handling goods carefully and keeping the warehouse organised. You spot discrepancies, maintain accurate records and follow tasks through to completion. You understand that prompt picking, secure packing and efficient returns processing directly affect the customer experience. ## Description You will help keep our warehouse running efficiently, ensuring customer orders are picked correctly, goods are packed securely and returned products are inspected and recorded promptly., Order Picking, Packing & Dispatch * Monitor incoming pick lists and pick orders promptly to meet courier collection deadlines. * Check product codes, quantities, accessories and serial numbers where applicable. * Pack screens, brackets and AV equipment securely to minimise transit damage. * Prepare shipping labels, delivery paperwork and palletised orders. * Book courier collections and ensure goods are ready for handover. * Check that scheduled collections take place and report missed collections promptly. * Raise stock shortages, picking discrepancies or damaged items immediately. Customer Returns & Warranty Processing * Receive and log returned products on the day they arrive. * Match each return to the correct customer order and RMA reference. * Inspect the product, packaging, accessories and serial number. * Photograph and document damage, signs of use, missing parts and packaging condition. * Carry out basic functional checks using agreed procedures. * Keep returned, faulty and damaged goods clearly labelled and separated from saleable stock. * Update return records so Customer Service and Accounts can progress approved refunds, replacements or credits. * Prepare supplier warranty returns and approved replacement orders. * Follow up on outstanding actions to prevent returns from being left unresolved. Goods In, Stock Control & Forklift Operation * Receive supplier deliveries and check goods against purchase orders and delivery notes. * Report shortages, incorrect products and transit damage promptly. * Unload deliveries and move palletised stock using suitable handling equipment. * Operate forklifts only following the required training, competence assessment, site familiarisation and company authorisation. * Complete pre-use equipment checks and report faults. * Put stock away in the correct locations and maintain accurate inventory records. * Carry out regular stock counts and help investigate discrepancies. * Keep loading areas, walkways and storage locations clean, organised and safe. Equipment Testing & Basic Technical Support * Test returned products and prepare equipment before dispatch where required. * Assist with basic display setup, software installation and configuration. * Provide first-line support by telephone, email and helpdesk ticket as required. * Help customers with straightforward connection, setup and troubleshooting questions. * Record checks and support actions accurately. * Escalate complex faults to the technical team.