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# 2nd Line Support Desk Engineer

- **Company:** LIV Unified Comms
- **Location:** Farnworth, UK
- **Experience:** Experienced
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Apple Mac Systems, Microsoft Azure, VoIP, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Monitoring of Systems, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Remote Access Technology, TCP/IP, Wide Area Networks, Wi-Fi Technology, Data Logging, Network Routers, Internet Protocol Telephony, Office365, Performance Monitor
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=58365f2f3c48e1aa

## About the Role

* Experience: Minimum 3 year previous technical support or customer service experience in IT and Telecommunications.
 * Technical Skills:
 * Windows/Mac OS, Active Directory, M365
 * Network troubleshooting (TCP/IP, LAN/WAN, DHCP, DNS) on UniFi and Omada networks or equivalent products
 * VoIP technologies (SIP/RTP), routers, switches, VPNs
 * Wi-Fi solutions
 * CCTV systems
 * Communication: Ability to explain technical issues in simple terms.
 * Problem-Solving: Methodical approach and strong troubleshooting skills.
 * Customer Focus: A positive, service-driven attitude.
 * Other: Full UK Driving License required.

Desirable (but not essential):

 * IT certifications (CompTIA A+, etc.)
 * Experience with remote access tools, ticketing systems
 * Knowledge of Linux, AWS/Azure, * 2nd Line Technical Support: 3 years (preferred)

## Description

Are you passionate about technology and delivering exceptional customer support?
This is your chance to join a rapidly growing company at the forefront of IT and Communication Solutions. We work with clients of all sizes, from small businesses to large enterprises, across both private and public sectors. As we continue to expand, we're looking for proactive, customer-focused 2nd Line Support Desk Engineer to strengthen our technical support team.

Why You'll Love This Role

 * Be the first point of contact for technical issues, making a real impact on user experience.
 * Work with cutting-edge IT and telecommunication technologies.
 * Join a supportive team that values collaboration, growth, and innovation.
 * Enjoy career development opportunities, ongoing training, and yearly reviews.

What You'll Do

 * Frontline Support: Handle incoming technical queries via phone, email, or ticketing system, ensuring accurate logging and prioritisation.
 * Troubleshooting: Diagnose and resolve common issues with hardware, software, networks, and VoIP systems.
 * Escalation: Be a point of escalation to our 1st Line team and pass complex problems to 3rd line specialist teams while ensuring smooth handover and follow-up.
 * Customer Care: Deliver friendly, professional service that keeps users informed and supported.
 * Knowledge Sharing: Maintain documentation and contribute to our internal knowledgebase.
 * System Monitoring: Assist with proactive monitoring to prevent downtime.