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# Support Administrator

- **Company:** Aspect Housing Ltd
- **Location:** Birmingham, UK
- **Experience:** Experienced
- **Salary:** £26,437.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Digital Technology, Email Management, Information Technology
- **Published:** October 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d4d2898a943ce15e

## About the Role

This role is ideal for someone who is detail-focused, confident using IT systems, and comfortable working in a fast-paced supported housing environment., * Strong organisational and time-management skills

 * Good communication and interpersonal abilities
 * Confident working with service users, support staff, and external agencies
 * Ability to manage confidential information appropriately
 * Proficient in Microsoft Excel, Word, and Outlook (including email management)
 * Experience in an administrative or support-focused role (supported housing experience desirable)
 * Ability to work independently and prioritise tasks effectively
 * Comfortable using digital systems and maintaining accurate records, * Administrative: 2 years (preferred)

## Description

Aspect Housing LTD is seeking an organised and proactive Support Administrator to provide essential administrative and support-related functions across our supported housing services. This role is central to ensuring smooth coordination between office-based administration and outdoor support teams, while maintaining compliance with HMO and Supported Exempt Accommodation standards., The Support Administrator plays a key role in supporting service users indirectly by ensuring their documentation, support sessions, and housing-related processes are completed accurately and on time. You will be responsible for maintaining high-quality records, coordinating updates with support workers, and managing essential communication with external agencies such as Housing Benefit departments., * Complete service user support sessions in line with organisational standards and HMO requirements.

 * Ensure all service user files are accurate, up to date, and fully compliant with internal and external regulations.
 * Track when risk assessments, support plans, and other mandatory documents require review.
 * Notify and follow up with outdoor support workers to ensure timely completion of updates.

Housing Benefit & Resident Support

 * Make and receive Housing Benefit calls to support service users with claims, queries, and evidence submissions.
 * Assist with gathering documentation required for HB claims, backdates, and ongoing entitlement.
 * Maintain accurate logs of all communication and updates related to resident benefits.

Administrative Coordination

 * Provide general administrative support to the Support Team Leader and wider support team.
 * Maintain clear, consistent communication with staff to ensure smooth coordination of support activities.
 * Handle sensitive information with professionalism, confidentiality, and adherence to GDPR.
 * Support with property-related administrative tasks, such as updating HMO compliance folders, inspection logs, and safety documentation.