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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Social Care Strategic Lead Business Support Officer - **Company:** Royal Borough Of Greenwich - **Location:** London, UK - **Experience:** Expert - **Salary:** £38,256 - £39,276 - **Contract:** Temporary contract - **Skills:** Data Analysis, Microsoft Outlook, Information Management, Microsoft Office, Performance Monitor - **Published:** October 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=27bad4f97dd0fb3a ## About the Role We are looking for an experienced business support professional who is confident working with senior leaders and thrives in a busy and changing environment., * Experience supporting senior management teams within a complex organisation. * Experience producing reports and management information for senior leaders. * Experience analysing information and presenting findings clearly. * Experience taking accurate minutes and maintaining action logs., * Understanding of Children's Services governance, performance and quality assurance arrangements. * Strong understanding of Microsoft Office, Outlook and Teams. * Knowledge of data analysis, performance reporting and information management. * Understanding of GDPR, data protection and information governance requirements. * Knowledge of financial administration processes., * Excellent organisational skills and the ability to manage multiple competing priorities. * Strong communication and relationship-building skills. * Ability to analyse complex information and produce clear reports. * Ability to work independently and use sound judgement. * Strong coordination and project support skills. * Ability to review and improve administrative processes and systems. * High levels of professionalism, discretion and confidentiality. This post is subject to an Enhanced Disclosure and Barring Service (DBS) check. As this role sits within Children's Services and involves access to sensitive information relating to children, young people and families, the successful candidate will be required to undergo an Enhanced DBS check as part of the recruitment process. ## Description At the Royal Borough of Greenwich, we are ambitious for our children, young people and families. We are seeking a highly organised, proactive and professional individual to join our Children's Services Quality Improvement Division as a Social Care Strategic Lead Business Support Officer. This is an exciting opportunity to work at the centre of Children's Social Care, providing high-level business support to Strategic Leads and helping to ensure that key priorities, governance processes, performance reporting and improvement activity are delivered effectively. The role offers a unique opportunity to contribute to services that make a real difference to the lives of children and families across Greenwich. About the Role As the Social Care Strategic Lead Business Support Officer, you will provide executive business support to allocated Strategic Leads across Children's Social Care. You will be responsible for coordinating complex business activities, managing competing priorities, supporting governance arrangements and ensuring that senior leaders have the information, reports and administrative support they need to make informed decisions and deliver excellent services. Working across multiple service areas, you will build strong relationships with colleagues, partners and stakeholders, managing sensitive information with discretion and professionalism while helping to drive consistency, efficiency and continuous improvement across Children's Services., * Provide executive support to Strategic Leads, managing complex diaries, meetings and business priorities. * Act as a key point of contact, responding to enquiries and coordinating communications on behalf of senior leaders. * Coordinate leadership meetings, governance boards, workshops and service forums, ensuring papers, agendas and actions are managed effectively. * Prepare, collate and maintain reports, briefings, presentations and management information. * Monitor and track actions arising from inspections, audits, complaints, quality assurance activity and service improvement plans. * Support the management of statutory and corporate deadlines, including complaints, member enquiries and Freedom of Information requests. * Coordinate performance reporting and management information processes, supporting the monitoring of service performance and improvement activity. * Analyse data and information to identify trends, risks and emerging themes, presenting findings clearly to support decision making. * Support service reviews, project work and improvement initiatives across Children's Services. * Maintain effective systems, records and information management processes, ensuring compliance with GDPR and information governance requirements. * Support budget monitoring, procurement activity and financial administration in accordance with Council procedures. * Identify opportunities to improve business processes, systems and ways of working to enhance efficiency and effectiveness.