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# Applications Service Architect

- **Company:** CGI Group Inc.
- **Location:** Belfast, UK
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Application Lifecycle Management, Cloud Computing, DevOps, Service-Oriented Architecture, Systems Integration, Information Technology Outsourcing
- **Published:** October 19, 2026
- **Apply:** https://www.free-work.com/en-gb/tech-it/job-mission/application-administrator-erp-crm-hris-etc/applications-service-architect

## About the Role

To succeed in this role, you should bring strong experience in application management, service architecture or IT service delivery, combined with the ability to design and articulate commercially viable solutions for complex client opportunities. You'll be confident translating business and technical requirements into effective service models, collaborating across multidisciplinary teams and influencing stakeholders at different levels. Your analytical thinking, attention to detail and proactive approach will enable you to take ownership of challenging opportunities, while CGI's collaborative environment will support you in continuing to develop your expertise and career.

Essential skills and experience:

 * Service Architecture: Proven experience designing, costing and documenting Application Management, Service Management or Service Delivery solutions for bids, programmes or client engagements.

 * Bid & Proposal Development: Experience producing and reviewing high-quality responses to ITTs, RFPs and other client-facing proposals.

 * Service Lifecycle Management: Strong understanding of service strategy, design, transition, live service operations and continual service improvement.

 * Application Management: Knowledge of application support, maintenance, service improvement and modern delivery approaches, including Agile and DevOps.

 * IT Service Management: Sound understanding of ITIL principles, service governance, SLAs, KPIs and operational management frameworks.

 * Solution Design & Integration: Ability to translate complex requirements into integrated service designs, delivery models and operational solutions.

 * Commercial Awareness: Experience contributing to solution estimates, cost models, risk assessments and commercially competitive service propositions.

 * Stakeholder Engagement: Excellent communication, presentation and influencing skills, with the confidence to engage senior stakeholders, clients and technical specialists.

 * Collaboration & Leadership: Ability to work across multidisciplinary teams, coordinate specialist contributions and build effective relationships across organisational boundaries.

 * Organisation & Delivery: Strong attention to detail, with the ability to manage competing priorities and deliver high-quality outputs within demanding bid deadlines.

Desirable experience:

 * ITIL certification or equivalent service management qualifications.

 * Experience of Service Integration and Management (SIAM), multi-supplier environments or managed service transitions.

 * Experience supporting complex IT outsourcing, managed services or systems integration opportunities.

 * Knowledge of automation, cloud-based service models and modern application management practices.

Working environment

Together, as owners, let's turn meaningful insights into action.

## Description

* Lead & Shape: Own the Application Services, Service Management and Service Delivery elements of bids, tenders, renewals and transformation opportunities, including managed services, IT outsourcing and systems integration.

 * Design & Innovate: Develop end-to-end service architectures, operating models and delivery solutions that meet client requirements and support commercial competitiveness.

 * Develop & Deliver: Produce compelling responses to Invitations to Tender (ITTs), Requests for Proposals (RFPs) and qualification submissions, clearly articulating CGI's proposed service solutions.

 * Integrate & Collaborate: Work with technical architects, delivery teams, partners and suppliers to develop integrated solutions across applications, cloud, infrastructure, security and service management.

 * Define & Assure: Translate functional and non-functional requirements into service designs, governance models, support structures, service levels and operational readiness plans.

 * Optimise & Transform: Incorporate automation, continual improvement, Agile and DevOps practices to enhance application management and service delivery solutions.

 * Manage & Evaluate: Coordinate service-related risks, assumptions, dependencies, estimates and cost inputs, ensuring solutions are achievable and commercially viable.

 * Engage & Influence: Present service solutions to senior stakeholders and clients, confidently explaining proposed approaches and responding to technical and commercial challenges.

 * Transition & Support: Shape service transition and implementation plans, ensuring effective governance, operational readiness and successful handover into live service.

 * Mentor & Develop: Share expertise, support colleagues and contribute to reusable service propositions, best practices and the continued development of CGI's Service Architecture community.