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# Exchange Support Engineer

- **Company:** HCL Technologies
- **Location:** Frisco, TX, United States
- **Experience:** Experienced
- **Salary:** $81,000 - $145,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Domainkeys Identified Mail, Domain-Based Message Authentication Reporting and Conformance (DMARC), Domain Name System (DNS), Email Filtering, Microsoft Exchange Server, Simple Mail Transfer Protocols, Windows PowerShell, Role-Based Access Control, Usage Analysis, Transport Layer Security, Software Troubleshooting
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=71d49afb89500f69

## About the Role

* Experience: 2-4 years of direct experience administering and supporting Microsoft Exchange Server and Exchange Online.
 * Technical Skills: Solid grasp of Active Directory, DNS, SMTP routing, and Microsoft 365 tenant management.
 * PowerShell: Basic familiarity with running and modifying basic PowerShell cmdlets for Exchange (e.g., Get-Mailbox, Set-Mailbox, Get-MessageTrace).
 * Soft Skills: Strong analytical problem-solving capabilities, a focus on customer service, and solid written and verbal communication.

Preferred Certifications

 * Microsoft 365 Certified: Messaging Administrator Associate
 * Microsoft 365 Certified: Exchange Online Support Engineer Specialty

## Description

We are seeking a highly motivated and detail-oriented Exchange Support Engineer to design, maintain, and support our enterprise messaging environment. The ideal candidate will possess a strong foundational knowledge of Microsoft Exchange Server (hybrid/on-premises) and Exchange Online. Teams experience a plus. You will be responsible for resolving technical incidents, ensuring optimal mail flow, managing user access, and using PowerShell to automate administrative tasks at scale. Proficiency maintaining documentation., 1. Exchange Online & Hybrid Administration

 * Administer and manage the organization's Microsoft 365 Exchange Online environment, including mailboxes, distribution lists, resource mailboxes, and shared mailboxes.
 * Assist in managing Exchange environments in hybrid configurations, ensuring smooth synchronization with on-premises Active Directory.
 * Configure and troubleshoot mail flow rules, SMTP connectors, SPF/DKIM/DMARC policies, and anti-spam/antimalware filters.
 * Oversee message tracing, analyze Non-Delivery Receipts (NDRs), and resolve email routing issues.
 * Familiarity with Public SSL Certs and their use in Mail Flow and Hybrid Config

 2. Incident Management & Support
 * Provide Tier 2/Tier 3 support for escalated end-user messaging issues (e.g., Outlook connectivity, calendar sharing, and mobile device synchronization).
 * Troubleshoot complex technical issues and proactively monitor system health to prevent service outages.
 * Collaborate with Microsoft Premier Support to resolve highly complex, escalated Exchange incidents.

 3. Basic PowerShell Automation & Reporting
 * Utilize Exchange Online PowerShell to execute scripts for bulk operations (e.g., mailbox creation, permission delegations, and license assignments).
 * Write and run basic PowerShell commands to generate reports on mailbox size, usage statistics, forwarding rules, and user permissions.
 * Audit Role-Based Access Control (RBAC) and update mailbox policies using built-in cmdlets.
 * Implement and maintain data retention policies, litigation holds, and eDiscovery configurations.