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# Customer Solutions Design Practitioner

- **Company:** BT Group
- **Location:** Manchester, UK
- **Contract:** Permanent contract
- **Skills:** Network Planning and Design, Computer Network Technologies, Fortinet
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c68fa619bfe7e1c0

## About the Role

* Network solution design: Ability to design and document secure, resilient network solutions for complex customer environments.

 * Technical communication and collaboration: Ability to review requirements, explain design choices and work effectively with technical and non-technical stakeholders.

 * Security and clearance eligibility: Fortinet networking and security capability, together with eligibility to obtain SC and NPPV3 clearance and undertake regular travel to police sites.

Desirable Skills / Experience

 * Experience working with police, blue-light, government or similarly secure and regulated customers.

 * Current CCNP certification, or equivalent practical networking knowledge gained through experience.

 * Existing SC and NPPV3 clearance.

 * Candidates do not need to meet every desirable skill to apply. Transferable experience is welcomed.

## Description

This role sits within our Police & Government Design Team, creating and supporting complex in-life technical solutions for police customers. You will work with architects, delivery teams, customers and partners to turn requirements into clear, secure and practical network designs, while contributing specialist knowledge to new business opportunities when needed. Based in Bristol with a mix of office and remote collaboration, the role includes regular travel to regional police headquarters and offers the opportunity to improve services that matter to communities, * Analyse and challenge customer requirements, translating them into detailed technical designs that follow agreed design methods and standards.

 * Delier solution design engagements, statements of work, migration plans and implementation support, including coordination of third-party deliverables.
 * Partner with architects, customers and project teams throughout the lifecycle to identify the best end-to-end solution and explain technical decisions clearly.
 * Resolve complex solution and service issues by supporting troubleshooting, root cause analysis, impact assessments and appropriate escalation.
 * Improve design and delivery capability by sharing knowledge, monitoring emerging technology trends and using data to identify better ways of working.