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# Information Technology Support Specialist

- **Company:** Falcon
- **Location:** Gainesville, FL, United States
- **Experience:** Experienced
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, BASIC (Programming Language), Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Microsoft SharePoint, TCP/IP, Windows Desktop, Wireless Networks, Information Technology
- **Published:** October 19, 2026
- **Apply:** https://www.thejobnetwork.com/job/525ba1e5-c909-41a9-9e1c-9d51755de2b4/information-technology-support-specialist

## About the Role

Current or recent MSP experience is required. Candidates should be coming directly from an MSP environment or have meaningful, recent experience supporting multiple client environments within a managed services organization., * 2+ years of professional IT support experience.
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 * Current or recent MSP experience required.
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 * Experience supporting multiple client environments in a fast-paced service desk setting.
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 * Strong Windows desktop troubleshooting skills and working knowledge of Windows Server environments.
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 * Hands-on Microsoft 365 administration experience, including Exchange Online, Teams, OneDrive, and SharePoint.
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 * Active Directory user and group administration experience.
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 * Strong understanding of networking fundamentals, including DNS, DHCP, TCP/IP, wireless networking, VPNs, and basic firewall concepts.
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 * Experience working with PSA and RMM platforms such as ConnectWise Manage, NinjaOne, Datto RMM, or similar tools.
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 * Familiarity with endpoint security and monitoring platforms such as Huntress, ThreatLocker, or comparable technologies.
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 * Strong documentation habits and experience contributing to an internal knowledge base.
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 * Excellent written and verbal communication skills.
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 * Ability to explain technical issues clearly to both technical and nontechnical users.
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 * Ability to work effectively in a collaborative, client-focused environment.

## Description

This is a hands-on, client-facing role for someone who understands the pace and expectations of an MSP environment. The ideal candidate takes ownership of tickets, communicates clearly with clients, documents solutions thoroughly, and focuses on resolving the root cause of technical issues rather than simply closing tickets.