> Markdown version of [/jobs/ext/4166115-junior-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/4166115-junior-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior Technical Support Specialist - **Company:** DRIVVR AI LLC - **Location:** Lake Zurich, IL, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** HTML, Adobe Photoshop, Asana, JIRA, Spreadsheets, Google Analytics, Issue Tracking Systems, Location Search Optimization, Project Management Software, Office Suite, Tools for Reporting, Hubspot, Zendesk - **Published:** October 22, 2026 - **Apply:** https://www.thejobnetwork.com/job/056e6925-a782-49bf-ad49-5a77c131f637/junior-technical-support-specialist ## About the Role * 0-2 years of experience in technical support, account coordination, digital marketing operations, or a similar client-facing role * Excellent written communication - a large share of this job is writing clear, complete requests and updates * Strong organizational skills with proven ability to manage many concurrent open items without losing track * Sharp attention to detail, particularly around dates, pricing, and terms where an error has real consequences * Comfort working in web-based platforms and learning new software quickly * Basic familiarity with how websites are structured, including the ability to read and lightly edit HTML * Proficiency with spreadsheets and standard office software * Self-directed follow-through - willingness to chase an open item without being reminded Preferred * Experience in automotive retail, at a dealership, or with an automotive marketing agency * Familiarity with dealer website platforms such as Dealer.com, DealerOn, Dealer Inspire, Sincro, or fusionZONE * Familiarity with automotive CRM systems such as VinSolutions, Elead, or DealerSocket * Experience with a ticketing or project management system such as Zendesk, Jira, Asana, or HubSpot * Working knowledge of HTML and CSS * Email marketing platform experience, including list segmentation and campaign QA * Basic image editing skills in Photoshop, Canva, or similar * Exposure to Google Analytics, Google Business Profile, or similar reporting tools, * Ownership mindset - treats an open request as yours until it's verified complete, regardless of who's doing the work * Composure under volume - steady when several clients need something at once * Curiosity - digs into how a platform works rather than escalating at the first unknown * Clear translation - can take a vague client ask and turn it into a specific, actionable request ## Description The Junior Technical Support Specialist is the day-to-day point of contact for our dealer clients and the bridge between them, our internal teams, and the third-party platform providers that power their websites, CRMs, and digital tools. When a client needs a change made, you either make it happen yourself or you open, track, and drive the request through the right provider until it's live and verified., * Triage incoming requests: resolve directly, route internally, or open a case with the appropriate provider * Track all open items to closure and maintain visibility on status, owner, and expected turnaround * Proactively update internal teams on progress rather than waiting to be asked Escalate blocked or aging items to senior team members before they become client-facing problems. Provider and vendor coordination * Open, document, and manage support cases with website platform, CRM, and other third-party provider support teams * Follow up persistently on outstanding cases and hold vendors accountable to committed timelines * Translate client requests into clear, technically specific instructions the provider can act on the first time * Verify completed vendor work matches what was requested before closing the loop with the client * Build working relationships with recurring provider support contacts CRM and email deployment * Build, test, and deploy email campaigns within client CRM platforms * Pull and segment audience lists based on campaign parameters * Run test sends and QA content, links, subject lines, and rendering before launch * Schedule deployments and monitor delivery, then pull and report basic performance metrics * Troubleshoot delivery, formatting, and list issues with CRM provider support as needed Documentation and process * Maintain accurate, detailed notes in the ticketing system so any teammate can pick up an item mid-stream * Contribute to and maintain internal process documentation and provider contact references * Flag recurring issues and inefficiencies to leadership with suggested improvements.