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# Desktop Support Technician

- **Company:** Cypress
- **Location:** Hamilton, OH, United States
- **Experience:** Experienced
- **Salary:** $47,840.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Peripherals, Microsoft InTune, Deployment Automation
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/a0269c4a-d37b-4b59-bfaa-58438b69524a/desktop-support-technician

## About the Role

* 3+ years of experience in a desktop support role.
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 * Hands-on experience with Windows endpoint deployment - Windows Autopilot and/or OSD experience strongly preferred.
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 * Proficiency with Windows 10/11 administration and configuration.
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 * Experience working within an ITSM ticketing platform (BMC Helix or similar).
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 * Strong diagnostic and troubleshooting skills for hardware, software, and peripherals.
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 * Comfortable working directly with vendors and managing open support tickets.
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 * Microsoft Intune experience is a plus.
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 * A+ or equivalent certification preferred.
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## Description

We are seeking an experienced and motivated Desktop Support Contractor to join our IT support team. This role is responsible for incident work, service request fulfillment, and hand-on support. This will primarily be focused on configuring new equipment for break/fix devices and overall software setups. The ideal candidate will be a proactive problem-solver with strong technical expertise in Windows environments and modern enterprise tools.\n
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Responsibilities

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 * Provide hands-on deskside support to internal associates for hardware, software, and peripheral issues.
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 * Manage and resolve incidents and work orders through BMC Helix, maintaining accurate documentation throughout.
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 * Configure and deploy Windows workstations using Windows Autopilot and OSD (Operating System Deployment) for new hires and physical device refreshes.
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 * Support corporate refresh cycles and onboard new hire equipment (approximately 4-5 new hires and 3-4 refreshes per week).
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 * Troubleshoot and resolve day-to-day incidents at a volume of approximately 4-5 tickets per day.
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 * Escalate complex issues to technical SME's, L3 teams, or vendor support as appropriate.
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 * Maintain accurate records of assets, incidents, and resolutions within the ticketing system.
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