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# Lead Solution Architect - CRM Domain & Agentic AI

- **Company:** Quadient
- **Location:** London, United Kingdom
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Enterprise Architecture Framework, Microsoft Dynamics, Salesforce.Com, Systems Integration, Web Applications, Agentic-AI, Togaf
- **Published:** October 19, 2026
- **Apply:** https://dejobs.org/x/x/319BEC5379C3454DADA4D2B18983934D/job/

## About the Role

* Proven experience as a Domain Architect, Solution Architect, Enterprise Architect, or Senior Technical Lead , focused on CRM and customer-facing platforms.
 * Strong hands-on experience with both Salesforce and Microsoft Dynamics 365 .
 * Experience with Agentic AI within the CRM landscape , including understanding how agent-based capabilities can support customer engagement and business processes.
 * Experience designing CRM architectures, integrations, and transformation programs.
 * Strong understanding of customer engagement ecosystems, CRM satellite tools, web applications, and enterprise integrations.
 * Experience working within enterprise architecture frameworks such as TOGAF or equivalent.
 * Ability to influence stakeholders and drive alignment across business and technology teams.
 * Experience operating in complex environments with multiple systems, competing priorities, and evolving requirements.
 * Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
 * Fluent English.

Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.

## Description

We are looking for an experienced Lead Solution Architect - CRM Domain & Agentic AI to shape the future of Quadient's CRM and customer engagement ecosystem.

This is a highly strategic role at the intersection of business, technology, and enterprise architecture. You will own the architecture vision and roadmap for our Customer Experience domain, helping guide a major transformation of our CRM landscape while exploring how Agentic AI can create new opportunities to improve customer engagement and business processes.

You'll work closely with business stakeholders, technical teams, and executive leadership to define the future of customer engagement at Quadient - balancing innovation, cost optimization, scalability, and business outcomes.

Your role in our future

 * Define and drive the architecture strategy and roadmap for Quadient's Customer Experience domain, including CRM platforms, customer engagement systems, and related web applications.
 * Lead the evolution of our CRM ecosystem, helping shape the transition from Salesforce to Microsoft Dynamics where appropriate while preserving business value and continuity.
 * Design end-to-end solution architectures covering business, application, data, and technology layers.
 * Establish governance, standards, and best practices to ensure solutions remain scalable, secure, and aligned with enterprise architecture principles.
 * Partner with business and IT stakeholders to understand customer and employee journeys and translate them into platform and architecture requirements.
 * Drive innovation by identifying opportunities to leverage automation, AI, and Agentic AI capabilities within the CRM landscape.
 * Facilitate decision-making across multiple teams and stakeholders, building alignment around a shared CRM vision.
 * Lead architecture reviews and provide guidance throughout the solution lifecycle.