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# On-site IT Support Specialist - Madrid

- **Company:** Business Insights
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Peripherals, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6a02a8d150f8a49c

## About the Role

* Proven experience in corporate IT support, Helpdesk or Digital Workplace services.
 * Strong experience providing Level 2 technical support.
 * Hands-on experience with ServiceNow for incident and request management.
 * Good knowledge of Windows environments, hardware, software and connectivity troubleshooting.
 * Experience with IT equipment installation, configuration and deployment.
 * Experience managing IT onboarding and offboarding processes.
 * Ability to work independently and manage priorities in an on-site environment.
 * Strong communication, problem-solving and customer service skills.
 * Experience collaborating with international or remote IT teams.
 * Professional proficiency in English and Spanish - mandatory., * Knowledge of Microsoft 365 and Active Directory.
 * Experience with endpoint management tools.
 * Experience supporting mobile devices.
 * Knowledge of IT asset management and inventory processes.
 * Familiarity with ITIL practices.
 * Previous experience in international or multi-site corporate environments.
 * French language skills.

## Description

We are looking for an experienced IT Support Specialist to provide on-site technical support in Madrid, ensuring the smooth operation of IT equipment, applications and workplace services.

You will act as the main technical point of contact for local users, managing incidents, service requests and IT equipment while collaborating with international support teams., * Provide Level 2 IT support for Windows workstations, software, peripherals and connectivity issues.

 * Manage incidents and service requests through ServiceNow, ensuring timely resolution and proper follow-up.
 * Install, configure, deploy and troubleshoot hardware and software.
 * Coordinate IT onboarding and offboarding, including equipment provisioning and user access.
 * Manage IT assets, equipment inventory and replacements.
 * Collaborate with remote technical teams and local stakeholders to resolve incidents and escalations.
 * Maintain technical documentation, troubleshooting procedures and knowledge articles.
 * Monitor support activities, service levels and recurring incidents to improve user experience.