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# IT Operations and Service Delivery Lead- AI Infrastructure

- **Company:** Everforth CyberCoders
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $110,000.0 - $170,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Software as a Service, Data Centers, Information Technology Operations, Runbook, AI Infrastructure, Microsoft InTune, Casper Suite, Gsuite
- **Published:** October 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=606c228d8d529c3a

## About the Role

Looking for: 5+ years in IT operations and service delivery, with real experience managing MSP and IT vendor relationships. Tech or SaaS background strongly preferred., * 5+ years in IT operations, systems administration, or IT service delivery

 * Experience managing an MSP or outside IT vendors, including SLAs and accountability
 * Hands-on with Entra ID, Intune, and M365, and comfortable with Google Workspace admin. Bonus if you've connected Microsoft and Google environments
 * Practical ITSM know-how: runbooks, SOPs, and Joiner/Mover/Leaver processes
 * Familiarity with SOC 2, HIPAA, or similar compliance work
 * Comfortable using AI tools and prompting to speed up everyday IT work
 * A basic understanding of GPU or data center environments. We'll teach you the rest
 * A plus if you've worked in a startup or high-growth company, or with Apple device management like Jamf

## Description

Compensation: $120k to $170k + bonus, depending on experience. Unlimited PTO, RSUs, fully paid health insurance, We need a hands-on IT Operations & Service Delivery Lead to build and run how corporate IT works as we scale. This isn't a security or GRC role, but you'll support our SOC 2, HIPAA, and SOX audits with clean technical evidence. The role is hands-on today, with a path into IT Operations management as we grow.

You will:

 * Build out identity and endpoint management across Google Workspace and our growing Microsoft footprint, including Entra ID, Intune, MFA, and device enrollment
 * Run our MSP day to day, covering ticket quality, service reviews, and escalations, while keeping us in control of our tenants, configurations, and credentials
 * Build our service catalog, SLAs, and workflows for incidents, requests, changes, and assets
 * Create repeatable Joiner/Mover/Leaver processes across HR, SaaS, and devices
 * Oversee the Windows and macOS device lifecycle, from provisioning and patching to secure retirement
 * Use AI tools and prompting to speed up support and documentation, and get up to speed on the GPU and data center world we run on