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# IT Field Technician - Structured Cabling & Desktop Support

- **Company:** The Unified
- **Location:** Fayetteville, NC, United States
- **Experience:** Starter
- **Salary:** $41,600.0 - $62,213.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Desktop Computing, Networking Hardware, Virtual Private Networks (VPN), Local Area Networks, Network Security, Network Troubleshooting, Linux System Administration, Microsoft Office, Networking Basics, Software Engineering, Windows Desktop, Bicsi, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Information Technology, Laptops, Servicenow
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=41734326b908285a

## About the Role

* 1-2 years of hands-on structured cabling experience - pulling, terminating, testing, and troubleshooting copper and fiber in commercial environments
 * Demonstrated proficiency with punch-down tools, crimpers, fish tape/rods, cable testers, and certification equipment
 * Working knowledge of TIA/EIA-568 standards, labeling conventions, and low-voltage installation practices
 * Experience in technical support or desktop support with solid hardware and software troubleshooting skills
 * Familiarity with Windows, macOS, and Linux environments
 * Knowledge of networking fundamentals: LAN setup, VPN configuration, firewalls, switches, and network security basics
 * Valid driver's license and reliable transportation; willingness to travel between client sites
 * Excellent communication skills with a customer-focused approach
 * Preferred: BICSI Installer 1/2, CompTIA A+ or Network+, fiber splicing/termination experience, OSHA 10/30, * Cabling: 1 year (Preferred)

## Description

* Install, terminate, and test structured cabling - Cat5e/Cat6/Cat6A copper and fiber - including pulls, dressing, and labeling to TIA/EIA-568 standards
 * Terminate and certify drops: punch down to patch panels and keystone jacks (110/66 blocks), crimp RJ45, and test with a certifier or cable tester (Fluke or equivalent)
 * Rack, stack, and dress network equipment in IDF/MDF closets; manage patch panel documentation and cable schedules
 * Run cable through ceilings, walls, conduit, J-hooks, and cable tray in occupied and construction environments, working safely from ladders and lifts
 * Provide on-site technical support for hardware, software, and network issues across multiple client locations
 * Install, configure, and troubleshoot desktops, laptops, printers, peripherals, and mobile devices
 * Support LAN, VPN, firewall, and switch configurations to maintain secure connectivity; trace and resolve physical-layer faults
 * Resolve software issues across Windows and macOS, Microsoft Office, and ticketing platforms such as ServiceNow, Jira, or BMC Remedy
 * Conduct routine maintenance on IT infrastructure to prevent system failures
 * Document all service activities accurately and communicate clearly with clients to ensure satisfaction