> Markdown version of [/jobs/ext/4167867-gtma-trust-principal-full-stack-software-engineer-pmts](https://www.wearedevelopers.com/jobs/ext/4167867-gtma-trust-principal-full-stack-software-engineer-pmts). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# GTMA Trust - Principal Full-Stack Software Engineer - PMTS

- **Company:** Salesforce Inc.
- **Location:** San Francisco, CA, United States
- **Experience:** Expert
- **Salary:** $197,300.0 - $313,700.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), JavaScript (Programming Language), Agile Methodology, Artificial Intelligence, Ajax (Programming Language), HTML5, Automation of Tests, C Sharp (Programming Language), C++ (Programming Language), Cascading Style Sheets (CSS), Databases, Relational Databases, Google Wallet, JSON, Junit, Python (Programming Language), Node.Js, Object-Oriented Software Development, Systems Development Life Cycle, Ruby, Runbook, Salesforce.Com, Selenium, Software Engineering, PL-SQL, SQL Databases, Strategies of Testing, Web Applications, Web Application Frameworks, Extensible Markup Language (XML), Test-Driven Development (TDD), Claude Code, Grafana, Data Lakes, Information Technology, Web Technologies, Splunk, New Relic (SaaS), Data Pipelines, Programming Languages
- **Published:** October 11, 2026
- **Apply:** https://salesforce.wd12.myworkdayjobs.com/External_Career_Site/job/California---San-Francisco/GTMA-Trust---Principal-Full-Stack-Software-Engineer---PMTS_JR362726

## About the Role

* A related technical degree, or equivalent experience
 * 8+ years of professional software development experience, with a track record of technical leadership beyond your own individual contributions
 * Deep knowledge of object oriented programming and expert-level experience with at least one object oriented programming language (Java, JavaScript, C++, C#, Ruby, Python)
 * Proven experience designing observability and monitoring strategy (e.g., New Relic, Splunk, Grafana) at a system or team level, beyond just consuming dashboards others built
 * High proficiency in at least one high-level programming language and web framework (NodeJS, Express, Hapi, etc.)
 * Proven understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JSON, and/or Ajax
 * Validated understanding of database technologies such as SQL, PL/SQL, and relational database schema design, including at scale (data pipelines, large-scale reconciliation, schema correction)
 * Experience designing automated testing strategy and frameworks (Java, JUnit, JSUnit, Selenium) that other engineers build against
 * Demonstrated, hands-on proficiency with agentic coding tools (e.g., Claude Code, agent orchestration/agent teams) applied across the SDLC, including planning, validation, and review workflows, with the judgment to know when to trust automation and when human validation is non-negotiable
 * A strong communicator, experienced explaining complex technical concepts and driving alignment across designers, support, other engineers, and leadership
 * Passion for ensuring the customer has an exceptional experience using our products, and the judgment to prioritize systemic fixes over recurring firefighting
 * Curiosity about systems, and a demonstrated ability to root-cause deep, ambiguous, cross-system puzzles
 * You are motivated by helping other engineers succeed and grow. You proactively look for ways to remove toil, mentor others, and multiply the team's impact beyond your own hands-on work

Preferred Skills:

 * Experience building and operating highly scalable, self-healing web applications and services
 * Experience designing and leading gated, phased production rollouts of automated systems (canary/pilot/full rollout)
 * Experience with Agile software development and test-driven development
 * Bachelor's degree in Computer Science or equivalent field, or equivalent depth of experience
 * Comfortable operating with significant autonomy and ambiguity, and driving cross-team consensus without formal authority
 * Track record of contributing reusable tools, skills, or plugins that raised the whole team's (or org's) baseline capability
 * Desire to drive problems to closure, including problems that require convincing other teams to act

## Description

GTMA Trust engineers keep Digital Wallet - the product that lets customers manage, budget, and track usage entitlements across their Salesforce investment - reliable at scale. This is a follow-the-sun team that doesn't just monitor and fix; it owns the operational, technical, and data-integrity backbone underneath a live billing/usage platform where mistakes have direct revenue and customer-trust consequences. As a PMTS, you set the technical direction for how the team protects that trust - architecture, tooling, governance, and the practices that let a small trust org support a much larger surface area., * Own and drive resolution of the most complex, ambiguous, highest-impact production issues - spanning provisioning, billing/usage pipelines, and cross-org data reconciliation (data lake objects, usage/entitlement records tied to tenant billing, mismatches, tenant provisioning, sandbox-vs-prod attributions) - going beyond triage into systemic root cause and org-wide fixes.

 * Act as a technical gatekeeper and escalation authority for high-risk production changes: knowing when a "point fix" needs a real rollback path instead of repeat manual sign-off.
 * Set the technical direction for service health: define what "critical signal" means, design instrumentation/alerting/dashboard strategy, and drive Ops Review reporting that leadership and partner teams rely on.
 * Identify and lead multi-quarter structural fixes - including auto-detect-and-fix tooling that eliminates recurring manual interventions - rather than accumulating one-off patches.
 * Act as the technical anchor during major incidents and cross-team escalations (including revenue- or deal-critical customer situations), representing GTMA Trust on incident bridges and negotiating shared-issue closure with partner teams like Data360
 * Build and maintain the team's institutional knowledge: root-cause catalogues, runbooks, and enablement docs that let any engineer - not just tenured ones - resolve recurring classes of issues correctly.

Additionally, you will:

 * Partner at a peer level with product engineering's senior technical leadership, shaping roadmap and design decisions before they're finalized.
 * Be the primary technical voice and SME representing GTMA Trust to Product and partner engineering teams.
 * Define and evolve the team's development process, culture, and codebase standards.
 * Set the bar for the hybrid engineering model - quality and completeness of work, not just velocity.
 * Mentor and grow engineers in technologies, tools, processes, and career development.
 * Present designs and strategy to senior internal/external audiences, setting the standard for design review quality.
 * Define test strategy and automation frameworks that reflect real production risk, not checkbox coverage.
 * Participate in on-call rotation as an escalation point for the hardest real-time problems.
 * Lead adoption of AI-native and agentic engineering practices team-wide - owning concrete patterns like AI-assisted root-cause analysis on support requests/alerts before a human engages, building reusable skills/plugins, and reshaping workflows across the SDLC.
 * Coach the team progress along the AI proficiency journey, coaching orchestration-level use of agentic tools and identifying where automation can safely replace manual toil (e.g. approval triage, root-cause drafting, reconciliation queries).