> Markdown version of [/jobs/ext/416817-crm-solution-lead-veeva](https://www.wearedevelopers.com/jobs/ext/416817-crm-solution-lead-veeva). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CRM Solution Lead (Veeva) - **Company:** Groupe Servier - **Location:** Suresnes, France - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Information Systems, Data Governance, Global Positioning Systems (GPS), Salesforce.Com, Veeva - **Published:** June 6, 2026 - **Apply:** https://fr.indeed.com/viewjob?jk=516d250269f5b67a ## About the Role Qualifications & Experiences Required Knowledge/ Academic Qualification: * University degree or equivalent. Skills: * Fluent in oral and written English. * Expert understanding of pharmaceutical industry and its digital ecosystems and regulation. * Excellent project management, communication and presentations skills. * Ability to adopt and embrace both global and affiliate mindset * Strong analytical and problem-solving skills. Experience: * 3+ years in the management of Veeva CRM and its core modules (affiliate and global experience preferred). * 5+ years in Pharma or medical device industry. ## Description Leadership & Management * Business Owner of existing Veeva CRM. Manage planning, product evolution, system integration and deployment of the new CRM modules, coordinating multiple internal stakeholders and external providers. * Management of Veeva OpenData and Veeva Link Key People deployment across all the affiliates of the group, promoting harmonization, in collaboration with DDSI (Digital, Data, and Information Systems) teams. * Actively contributes to omni-channel acceleration among affiliates, improving customer engagement. Collaboration * Proactively collaborate with global World Operations team, affiliates (with Excellence Transformation Director and Regional Business Excellence), GPS (Global Product Strategy), GMPA (Global Medical & Patient Affairs) and DDIS (Digital, Data, and Information Systems) departments. * Coordinate and lead Regular meetings with Affiliates: CRM Product Evolution Session, CRM Releases webinars, etc. * Maintain the online 'digital resource center' with essential CRM project information, development/deployment road maps, testimonials, KPIs, launch guidance, technical docs * Contribution to (among other) LPR (lean portfolio review), Omnichannel cross functional team, steering/working committees of transverse IT solutions impacting affiliates, ensuring coherence of our ecosystem. Systems & Data * Ensure coherence of CRM evolution within the global ecosystem, supporting the strategic and compliance requirements of all departments (including medical, legal, regulatory, compliance, data protection). * Where possible, establish Data Governance by design within CRM and related solutions - Harmonization Management, Quality Management, Integration, Sharing Management and Security Management (including ARI/SPRITE process). Results & Improvment * Identify capability gaps and development areas, proposing training in coordination with Excellence Transformation Director and Regional Business Excellence experts. * Evaluate, document and demonstrate the business impact of CRM related solutions. * Continuously seek improvements to existing solutions and processes. Proactively evaluate internal use and external benchmarks / competitors. Proactively propose enhancements to systems and processes in accordance with evolving strategy. General * Promote World Operations Excellence to stakeholders within subsidiaries and across global departments. * Assist with any ad hoc projects as deemed by Head or World Operations Excellence Director. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Data Governance in the Era of AI](https://www.wearedevelopers.com/videos/1622-data-governance-in-the-era-of-ai) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [AI beyond the code: Master your organisational AI implementation.](https://www.wearedevelopers.com/videos/1248-ai-beyond-the-code-master-your-organisational-ai-implementation) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [Unlocking Value from Data: The Key to Smarter Business Decisions-](https://www.wearedevelopers.com/videos/1367-unlocking-value-from-data-the-key-to-smarter-business-decisions) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023)