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# IT Support Center Supervisor

- **Company:** Bob Jones University
- **Location:** United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IT Management, Microsoft Office, Network Configuration and Change Management
- **Published:** October 31, 2026
- **Apply:** https://recruiting.ultipro.com/BOB1001BJU/JobBoard/2962ebcf-e618-4698-a7dd-33de0b6a31c0/Opportunity/OpportunityDetail?opportunityId=919713f3-1566-428b-9e44-990ef2be301c

## About the Role

* Proven leadership ability
 * Exhibited knowledge of operating system platforms such as Windows and Mac
 * Basic knowledge of LAN, hubs, switches, and network configuration
 * Experience in technical computer support
 * Ability to interface with users and discuss issues
 * Understanding of software end user license agreements
 * Advanced knowledge of computer system hardware and software components
 * Advanced working knowledge of office and non-standard applications
 * Ability and willingness to learn new technologies
 * Good interpersonal and communication skills
 * Desire to teach others about the technology field
 * Ability to lead others
 * Ability to work with frequent interruptions
 * CompTIA A+ preferred but not required, An applicant must be a born-again Christian who has a personal relationship with Jesus Christ. Each applicant must agree with and affirm the Bob Jones University creed, mission (see https://www.bju.edu/about/creed-mission.php) and core biblical doctrines regarding areas such as the Bible, the triune God, man and salvation, etc. Employees are expected to maintain a conservative lifestyle and support Bob Jones University's positions on issues such as beverage alcohol and addictive substances, creation, marriage and human sexuality and the sanctity of life, etc., (https://www.bju.edu/about/positions.php). Employees are to be active members of a local Bible believing church which holds orthodox theology. Applicants must be committed to providing students an excellent, worldclass education from a biblical worldview.

#LI-Onsite
Required Education: Bachelors
Required Experience: 1-2 Years Related Experience

## Description

POSITION SUMMARY: The IT Support Center Supervisor oversees the day-to-day operations of the IT Support Center, supports technicians, provides advanced technical support to technicians and users, oversees projects involving new technologies, and assists in planning hardware deployments., * Oversee day-to-day operations of the IT Support Center

 * Develop strategies for improving customer service.
 * Handle customer complaints and escalate to management as necessary.
 * Review customer tickets to ensure internal procedures are followed and SLAs are met.
 * Lead multiple teams of technicians.
 * Conduct meetings with technicians and team leaders.
 * Evaluate new technologies and make recommendations for implementation.
 * Make recommendations for hardware purchases and upgrades.
 * Assist with planning deployments of new and upgraded hardware and software.
 * Implement processes to create efficiencies and improve service through automation.
 * Research computer issues and offer resolutions based on research.
 * Assist technicians to provide solutions to users' issues.
 * Respond quickly and competently to technician requests.
 * Maintain Support Center documentation.
 * Create processes to document closely affiliated business technology products and services costs.
 * Generate KPI reports for IT management and closely affiliated businesses.
 * Assist IT to maintain a high level of customer service.
 * Other duties as assigned by manager