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# IT Field Engineer

- **Company:** Neoci Ltd
- **Location:** Hertford, UK
- **Experience:** Experienced
- **Salary:** £40,000.0 - £45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Dynamic Host Configuration Protocol, RAID, Domain Name System (DNS), Multi-Factor Authentication, VMware ESX Servers, Firmware, Hyper-V, Internet Protocol, Microsoft Software, Windows Servers, Network Architecture, Microsoft SharePoint, Single Sign-On, Virtual Local Area Networks, Sonicwall, Microsoft InTune, Microsoft Onedrive, Information Technology, Fortinet, Gsuite, Hardware Infrastructure, Firewall Services Module, Cisco
- **Published:** October 2, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5906240541

## About the Role

This is a hands-on, field-based position, requiring confidence in client-facing interactions and the ability to manage your workload efficiently., * Minimum of 3 years of field-based IT experience, ideally in a managed services or project-driven environment; experience in education is a plus.

 * Hands-on experience delivering Windows Server installations, upgrades, and migrations (2012-2025), including:
 * Active Directory, DNS, DHCP, Group Policy (including printer deployment)
 * Hyper-V and ESXi management
 * Firewall configuration (SonicWall, WatchGuard, Fortinet, or DrayTek)
 * Enterprise-grade server hardware (Dell, HPE, or similar)
 * Strong knowledge of Windows client OS and Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint, Intune, MFA, SSO).
 * Solid understanding of IP networking, VLANs, and wireless setups; experience with VoIP/UC platforms is advantageous.

Qualifications & Certifications

 * Vendor or manufacturer certifications are desirable (Microsoft, CompTIA, Cisco, etc.).
 * Full UK driving licence required.

Personal Attributes

 * Professional, reliable, and confident working directly with clients.
 * Self-sufficient and organized, able to manage workloads independently and escalate when necessary.
 * Adaptable to different environments, customers, and technologies.
 * Excellent time management with a commitment to quality delivery.
 * Willingness to travel across London and the South East, with flexibility for project requirements., * Your experience has been limited to service desk or remote support roles without regular on-site infrastructure work.
 * You lack hands-on experience building, upgrading, or migrating Windows Server environments in the field.
 * You are not comfortable leading on-site projects and communicating directly with clients.

## Description

We are seeking an experienced IT Field Engineer to join a dynamic London-based team supporting both educational sectors and commercial clients. You will act as the primary on-site engineer, handling complex IT infrastructure work independently, maintaining excellent client relationships, and delivering high-quality solutions., Technical Delivery:

 * Install, configure, and commission Microsoft-based IT systems and network infrastructure at customer sites.
 * Set up and manage enterprise-grade server hardware (Dell, HPE, etc.), including firmware, RAID, and OS installations.
 * Provide on-site support and guidance to schools and other clients, including migrations to Google Workspace for Education and related platforms.
 * Build, upgrade, and migrate Windows Server environments (2012-2025), covering Active Directory, Group Policy, file and print services, and core server roles.
 * Perform planned infrastructure upgrades, server replacements, and customer migrations according to project plans, escalating risks as needed.
 * Attend regular customer visits across London and the South East to deliver projects and resolve technical issues.
 * Support client relocations, system upgrades, and change requests.

Collaboration & Communication:

 * Coordinate closely with Service Desk and Project teams to ensure smooth service delivery and handovers.
 * Keep clients informed throughout projects, escalating technical risks or issues clearly when additional input is required.

Operational Excellence:

 * Maintain accurate documentation for every site visit, including job sheets and asset records.
 * Ensure adherence to technical standards, health and safety guidelines, and operational procedures.
 * Manage your tools, test equipment, and vehicle inventory to ensure readiness for each day.