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# Desktop Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Owings Mills, MD, United States
- **Experience:** Experienced
- **Salary:** $37,440.0 - $47,840.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Inventory Management Software, System Center Configuration Manager, Azure Active Directory, Windows Desktop, Office365, Peripherals, Microsoft InTune, Servicenow
- **Published:** October 26, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3474066287&tx=FR4744FFF&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 2+ years of Desktop Support, IT Support, or End User Support experience.
 * Experience imaging and deploying Windows workstations in an enterprise environment.
 * Hands-on experience with SCCM and/or Microsoft Intune for device management.
 * Experience using ServiceNow or a similar ITSM/ticketing platform.
 * Knowledge of hardware troubleshooting, software installation, and Windows operating systems.
 * Strong documentation and organizational skills.
 * Experience with IT asset management and inventory tracking.
 * Excellent customer service, communication, and problem-solving abilities., * Experience supporting Microsoft 365 applications and services.
 * Familiarity with Active Directory, Azure AD/Entra ID, and group policy administration.
 * Experience supporting printers, peripherals, and mobile devices.
 * Industry certifications such as CompTIA A+, Microsoft, or ITIL are a plus.

Top Skills

 * Windows Imaging & Deployment
 * SCCM / Microsoft Intune
 * Desktop & End-User Support
 * ServiceNow Ticket Management
 * Asset Management
 * Customer Service & Documentation

## Description

We are seeking a Desktop Support Technician to provide hands-on support for end-user computing environments. This role is responsible for deploying, configuring, and supporting Windows-based devices, managing hardware assets, and delivering exceptional customer service. The ideal candidate will have experience with device imaging, large-scale deployments, endpoint management tools, and IT service management processes., * Image, configure, and deploy Windows desktop and laptop systems for new hires, refreshes, and technology rollouts.

 * Provide onsite and remote technical support for hardware, software, and operating system issues.
 * Manage and support endpoint devices using SCCM and/or Microsoft Intune.
 * Troubleshoot and resolve desktop, laptop, peripheral, and mobile device issues.
 * Create, update, and maintain accurate documentation for incidents, requests, and technical procedures.
 * Utilize ServiceNow to manage tickets, track incidents, fulfill service requests, and ensure compliance with SLAs.
 * Perform hardware installations, upgrades, replacements, and device refresh projects.
 * Maintain accurate IT asset inventory records, including tracking, auditing, and lifecycle management of equipment.
 * Collaborate with other IT teams to support system upgrades, migrations, and deployment initiatives.
 * Provide excellent customer service and communicate technical information effectively to end users.