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# Helpdesk Manager

- **Company:** Coyle Personnel Plc
- **Location:** London, UK
- **Experience:** Experienced
- **Salary:** £52,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer-Aided Facility Management, Microsoft Office, Microsoft SharePoint
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=235ca5c28d5b022d

## About the Role

* Previous experience in a facilities helpdesk or maintenance coordination role.
 * Experience managing or supervising a small team.
 * Good knowledge of PPM scheduling and compliance.
 * Experience using CAFM systems, ideally Maximo/MAS.
 * Proficient in Microsoft Office, including Word, Excel, Outlook and SharePoint.
 * Excellent customer service and written and verbal communication skills.
 * Strong organisational and problem-solving skills.
 * Ability to work independently and manage competing priorities in a busy environment., * Helpdesk Management: 3 years (required)
 * CAFM / MAS: 2 years (required)
 * PPM compliance / scheduling: 2 years (required)

## Description

* Oversee the day-to-day running of the facilities helpdesk.
 * Manage a small administration team and coordinate daily workloads.
 * Coordinate planned preventative maintenance (PPM) schedules and monitor compliance.
 * Log, allocate and track maintenance requests using CAFM systems.
 * Handle customer queries, prioritise issues and direct them to the correct teams.
 * Maintain accurate records and follow up on outstanding jobs.