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# Operations System Support Advisor

- **Company:** Cats Protection
- **Location:** St Helens, UK (Remote available)
- **Salary:** £15,959.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Databases, Microsoft Office, Systems Development Life Cycle, Operational Systems
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8a075781581818c2

## About the Role

* confident using Microsoft Office programmes - Word, Excel, Outlook
 * experience using databases, CRM or related systems
 * experience of presenting and explaining technical or complex information to audiences with a range of abilities
 * customer service background
 * hold a full valid UK driving licence and be able to travel if required

## Description

* to provide training and support to volunteers and employees in the use of some of Cats Protection's operational systems
 * provide excellent first line professional support for these systems and wider operational delivery
 * communicate effectively with volunteers to ensure compliance with the charity's policies and standards in addition to understanding and meeting the volunteers' needs
 * monitoring several internal operational support mailboxes, processing daily email enquiries, delivering remote support and advice in a professional manner
 * maintain and update processes and guidelines relating to several of the charity's operational systems
 * providing system data when requested and working with other departments when required to deliver system data, information and support

About the Operations Support team:

 * a small team Operation System Support Advisors, with specific regional responsibility
 * have a flexible approach to facilitate the support, development and delivery of the expanding system criteria, to meet the charity strategic aims
 * provide the necessary guidance and training to our volunteers and employees with remote support to enable the understanding and use of our systems
 * maintain and update processes and guidelines
 * work collaboratively with each other and with wider teams to support and develop system development