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# Business Systems Manager

- **Company:** Basepoint Commercial Group
- **Location:** Eastwood, UK
- **Salary:** £50,000.0 - £54,000.0
- **Contract:** Permanent contract
- **Skills:** Business Software, Business Systems, Software Documentation, Cyber Security, System Configuration, Information Technology Operations, Release Management, Product Software Implementation Methods, System Testing, Systems Integration, System Availability, Information Technology, Data Management, Tools for Reporting
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6e7e8f1d5599b036

## About the Role

* Proven experience in business systems management, business applications, IT operations, or a similar role.
 * Strong understanding of business software, application support, system configuration, and software implementation.
 * Experience managing system upgrades, integrations, process improvements, or digital transformation projects.
 * Ability to assess business requirements and work with technical teams to deliver effective solutions.
 * Familiarity with ERP, CRM, finance, HR, or other enterprise business applications.
 * Knowledge of data management, reporting tools, system controls, and information security principles.
 * Strong troubleshooting and analytical skills, with the ability to identify root causes and recommend practical solutions.
 * Experience coordinating internal teams, software vendors, and third-party service providers.
 * Excellent communication and stakeholder management skills, including the ability to explain technical issues to non-technical users.
 * Strong organisational and project management abilities, with confidence managing multiple priorities.
 * A degree in Information Technology, Business Information Systems, Computer Science, or a related discipline would be advantageous.
 * Relevant professional qualifications in IT service management, project management, or business systems would be beneficial.

## Description

You will work closely with departmental managers, IT specialists, and external technology providers to maintain reliable systems, improve existing processes, and coordinate system enhancements. The successful candidate will be comfortable managing competing priorities, identifying opportunities for automation, and ensuring that business applications meet the evolving needs of the organisation., * Manage the day-to-day operation, maintenance, and performance of business applications and systems.

 * Review existing systems and business processes to identify inefficiencies, risks, and opportunities for improvement.
 * Work with stakeholders to gather requirements and translate business needs into practical system solutions.
 * Coordinate system upgrades, configuration changes, integrations, and new software implementations.
 * Monitor system availability, performance, data quality, and user access to maintain reliable business operations.
 * Collaborate with IT teams and external suppliers to troubleshoot issues and resolve system-related problems.
 * Develop and maintain system documentation, procedures, user guides, and operational records.
 * Oversee user access controls and support compliance with relevant information security and data protection requirements.
 * Identify opportunities to automate manual tasks and streamline workflows across departments.
 * Manage relationships with software vendors and service providers, monitoring service quality and resolving outstanding issues.
 * Support system testing, release planning, and user acceptance testing before changes are introduced.
 * Prepare reports on system performance, support requests, project progress, and improvement initiatives.
 * Provide guidance and training to employees to improve system adoption and encourage consistent working practices.
 * Manage system-related projects, budgets, resources, and timelines in line with agreed business priorities.
 * Keep up to date with relevant technology developments and recommend improvements that support organisational growth.