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# Field /Second Line Support Engineer

- **Company:** Systel SA
- **Location:** Cleckheaton, UK
- **Salary:** £35,000 - £45,000
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Microsoft Windows, Active Directory, Bash Shell, Cyber Security, Computer Maintenance, Data Centers, Hypertext Transfer Protocols (HTTP), Issue Tracking Systems, IP Addressing, Linux Servers, Microsoft SQL Server, Windows Servers, Windows PowerShell, Software Maintenance, SQL Databases, Virtual Local Area Networks, Virtualization Technology, Firewalls (Computer Science), Containerization, Information Technology
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8434b06dd84fa40c

## About the Role

· A minimum BTEC HND in IT and Computing or equivalent

· Baseline Security checks will be required.

· A full UK Driving Licence and Passport is required.

Essential Tech Skills
Windows whizz, drivers, updates and software maintenance

· Cyber-security aware

· Hardware maintenance, e.g. drive replacement, RAM upgrade

· Familiarity with Powershell and BASH

· Windows Server and Active Directory

· Microsoft SQL Server

· Networking, e.g. IP addressing, VLANs, Firewalls and Switches

· Experience using a ticketing system

Essential no-Tech Skills

· Good verbal and written communication with team members and customers

· Professional, presentable and punctual

· Be self-motivated, proactive and prioritise work

· Self-motivated team player, also capable of working on their own initiative

## Description

Reporting to the UK Operations Manager, you will play a key role in delivering Field /Second Line Support Engineer to our customers, both remotely and on-site, troubleshooting and resolving IT issues, and ensuring reliable, high-quality service across our customers' IT environments., * Provide first-line technical support to customers, troubleshooting and resolving hardware, software and infrastructure issues across emergency services control rooms and data centres.

 * Diagnose, investigate and resolve front-end and back-end issues relating to the CAD application and its associated systems.
 * Respond to customer support tickets, ensuring incidents are managed and resolved in accordance with agreed customer KPIs and Service and Maintenance Contracts.
 * Carry out on-site maintenance, troubleshooting and technical support at customer locations across the UK, alongside remote support activities.
 * Support and maintain Windows and Linux servers, workstations and associated IT infrastructure.
 * Investigate technical issues involving SQL databases, HTTP, containerisation and virtualisation technologies, escalating complex incidents to the relevant support teams when necessary.
 * Monitor, document and track incidents, solutions and technical activities, ensuring accurate and up-to-date support records.
 * Work closely with internal technical teams and customers to ensure the reliable operation and availability of critical CAD systems.
 * Participate in a 24/7, 365-day on-call rota to provide support for critical incidents, following completion of the initial training period.
 * Attend initial and ongoing training sessions, delivered remotely and in person at the company's UK office in Yorkshire and its headquarters in France.
 * Comply with customer site procedures, security requirements and applicable service and maintenance standards.