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# IT Support Technician

- **Company:** Allan Webb Ltd
- **Location:** UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Knowledge Management, Networking Basics, User Environment Management, Information Technology
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=035091ffb8879d3b

## About the Role

Essential

 * Working knowledge of Windows operating systems and end-user computing
 * Understanding of Microsoft 365 and associated services
 * Basic knowledge of networking principles and IT infrastructure
 * Strong customer service and communication skills
 * Ability to follow procedures and escalate appropriately
 * A security-conscious mindset, with good attention to detail and organisational skills

Desirable

 * ITIL certification or familiarity with IT service management processes

What Makes You Stand Out

 * A professional, courteous approach to internal customers
 * A genuine willingness to learn and develop your technical skills
 * The ability to work effectively as part of a team
 * A proactive attitude to suggesting improvements, * Be a UK national, or have the legal right to work and live in the UK.
 * Normally have resided in the UK for a minimum of 5 consecutive years immediately prior to application to enable necessary background checks.
 * Be willing to undergo comprehensive background, Right to Work (RTW) criminal record (Basic DBS), social media and financial credit history checks.

## Description

You'll provide effective, secure and customer-focused technical support to colleagues across all Allan Webb sites. You'll keep our IT services reliable, help improve our IT environment, and work in line with ISO/IEC 27001, ISO/IEC 20000-1 and Cyber Essentials requirements. You'll report to the IT Systems Manager. This is a hybrid role based at our Stonehouse (Gloucestershire) office., * Provide first and second line technical support to end users, both on site and remotely

 * Log, categorise, prioritise and resolve incidents and service requests using the Allan Webb Helpdesk
 * Maintain and monitor IT systems to ensure availability, performance and security
 * Carry out preventative maintenance and routine system updates in line with approved procedures
 * Install, configure and support end-user devices, servers and applications where authorised
 * Assist with planning and implementing IT infrastructure changes under change management control
 * Support business applications and liaise with third-party support providers when required
 * Maintain accurate technical documentation and records to support auditing and knowledge management
 * Support business continuity and security incidents under management direction
 * Identify and recommend opportunities for service and system improvement
 * Operate in line with the Allan Webb Integrated Management System, and report security incidents, weaknesses or policy breaches immediately