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# Desktop Support Analyst

- **Company:** Intec Select Limited
- **Location:** Maidstone, UK
- **Experience:** Experienced
- **Salary:** £33,389.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Application Packaging, JIRA, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Networking Basics, Remote Access Technology, Microsoft SharePoint, TCP/IP, Wi-Fi Technology, Microsoft InTune, Deployment Automation, Laptops, Servicenow, User Accounts
- **Published:** October 16, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5928851222

## About the Role

* 2-4 years of experience in a senior service desk role
 * Strong Windows 10/11 troubleshooting and deployment experience
 * Active Directory, Group Policy and Microsoft 365 administration experience
 * Experience with Intune or SCCM for device management
 * Networking fundamentals, including DHCP, DNS, TCP/IP, VPN and Wi-Fi
 * Experience with a ticketing platform such as ServiceNow, Jira Service Management or similar
 * Clear communication skills and a customer-first approach

## Description

* Own and resolve escalated first-line tickets within SLA, escalating to third-line support or infrastructure teams when needed
 * Diagnose and fix complex hardware, software, network and access issues
 * Build, image and deploy laptops and desktops using Autopilot, Intune or SCCM
 * Manage user accounts, groups, permissions and policies in Active Directory and Entra ID
 * Administer and support Microsoft 365, including Exchange Online, Teams and SharePoint
 * Support VPN, remote access, printers, mobile devices and MFA issues
 * Run onboarding and offboarding, and handle patching and software packaging and deployment
 * Identify recurring issues, conduct root cause analysis and propose fixes
 * Mentor and support first-line colleagues, and review or improve knowledge base articles
 * Contribute to projects such as OS upgrades, rollouts and office moves

Technologies:

 * Active Directory
 * Hardware
 * Support
 * JIRA
 * Microsoft 365
 * Mobile
 * Network
 * ServiceNow
 * SharePoint
 * TCP/IP
 * VPN
 * Windows
 * Office 365, Were looking for a Desktop Support Engineer to handle escalated incidents and technical requests from the service desk, helping keep end users productive across devices, applications and access. Youll work closely with first-line colleagues and our wider infrastructure team, with scope to grow into third-line support or a specialist area. This is a contract role based in London, hybrid with four days per week, at a rate of £275 per day inside IR35.