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# 3rd Line Network Support Analyst

- **Company:** Rise Technical Recruitment Ltd
- **Location:** Farnborough, UK
- **Experience:** Expert
- **Salary:** £37,500.0 - £45,000.0
- **Contract:** Permanent contract
- **Skills:** Network Congestion, Internet Protocol Security (IP SEC), Subnetting, Virtual Private Networks (VPN), Network Monitoring, Wi-Fi Technology, Firewalls (Computer Science), Network Support
- **Published:** October 13, 2026
- **Apply:** https://www.free-work.com/en-gb/tech-it/job-mission/network-administrator/3rd-line-network-support-analyst

## About the Role

*At least three years' relevant network support or engineering experience, including an MSP background
*Strong TCP/IP, subnetting, switching, firewall and IPsec VPN knowledge
*Experience with network monitoring and ITIL service management practices
*Relevant certification required; CCNA preferred, ITIL or relevant vendor qualifications considered
*Confident handling customer escalations and producing technical documentation
*Full driving licence preferred

## Description

This is a permanent opportunity with a well-established connectivity provider specialising in 5G, satellite, fixed-line and Wi-Fi solutions. Supporting thousands of UK sites each year, the business offers exposure to interesting, cutting-edge technology alongside funded personal and professional development., In this role, you will resolve complex network incidents, make remote configuration changes and identify improvements to service reliability. You will troubleshoot switching, firewalls and IPsec VPNs, investigate connectivity issues and work closely with customers, field engineers and third-party providers.

This role would suit an experienced network support professional from an MSP background looking for technical development and ownership within a specialist connectivity business. Experience across different vendors is welcomed.

The Role:
*Senior escalation point for complex and high-priority network incidents
Switching, firewall and IPsec VPN troubleshooting; remote configuration and changes
*Investigate latency, packet loss and intermittent connectivity; monitor alerts and identify root causes
*Produce technical documentation and keep customers and providers updated
*Office-based in Farnborough, Monday-Friday, 40 hours per week, 8am-5pm
*Infrequent customer-site visits when required